10 ANSWERS NOT TO GIVE A NEW HOME BUYER ABOUT "PET ODOR"

As a "Buyers Agent" what advice do you give your clients about a home they finally find and have even opened escrow on but now they have concerns about pet odor they smell? This is what you should not do....1.Think they are being overly sensitive about the odor. 2. Think... just because you don't smell it they are imagining things. 3. Tell them you will get the carpet cleaned for them out of your pocket after closing.4. Tell them that all the carpet needs is a good cleaning. 5. Tell them its obvious that the carpet is ruined so after they replace the carpet the odor will be gone. 6. bleaching the concrete will remove the odor. 7. Enzymes will remove the odor from the carpet & subfloors. 8. Painting the subfloor with kills will remove the odor. 9. After they paint & install new flooring the home will be like new. 10. I have a handy man who can fix anything. I have been told these stories by new home owners after closing escrow so many times! My question for the poor buyer is.... did your "AGENT" put it in writing or give you any type of guarantee that these methods really work for their particular odor problem? What advice should you give them to protect  your reputation? Call a "Pet Odor Inspector" to perform a forensic inspection, test for urine moisture damage, identify odors, odor sources, provide a report and estimate remediation cost.
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May 21 2012 - US
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Wow I didn't know there was such a thing.  Can most home inspectors do this?  Thanks for posting~
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May 23 2012
Pet odors are a tough problem and should not be taken lightly! Calling in the professionals for their opinion is very important. Only a professional can adequately determine how serious the problem is and how expensive it will be to cure. Ripping up the carpets may only be the first step. Depending on how severe the problem was, the sub-flooring may also need replacing! This is far more expensive than a simple rug cleaning!
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May 23 2012
 
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