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Account Verification

I switched companies and needed to update my account. How long does it take to verify an account once you make changes to it?

  • July 23 2008 - US
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Answers (20)

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Is there anyone to contact to get the ball rolling on this?

  • July 23 2008
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Hi Charles -

 

I'll go ahead and check on your account.  I'll post another message on this thread as soon as I have feedback on your concern.

  • July 23 2008
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Thank you Karen :-)

  • July 23 2008
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Karen, any update on my status? Please let me know.

  • July 23 2008
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Hi Charles -

 

Your lender role has been re-approved.

 

Thank you for your patience.

  • July 23 2008
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Thank you Karen!

  • July 23 2008
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Hi Charles -

 

You're welcome.  Please let us know if you have other concerns.

  • July 23 2008
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Hey Karen,

We wanted to add two more licenses to our account/profile. Do you know about how long we will be down before our account is active again?

Thanks
RB

  • July 24 2008
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Zillow,

We wanted to add two more licenses to our account/profile. Do you know about how long we will be down before our account is active again? We are trying to plan accordingly.

Thanks
RB

  • July 26 2008
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Hi RB -

 

As soon as I receive the request for the re-approval of your lender role, I'll try to work on it within 24-48 hours.

 

Thank you.

  • July 28 2008
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Thanks for the info Karen.  I'll let you know when we are going to update our account.

  • July 29 2008
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Loan.Ed -

 

You're welcome. Just post another comment on this thread so that I can immediately check on your account.

 

Thank you.

  • July 29 2008
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Will do.  Thanks again!!

  • July 29 2008
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I just updated my email address. Do you know how long the reapproval will take?

  • August 28 2008
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Hi Raul!

 

I just updated your account.  You are ready to go.

 

Thanks,

 

Nida



  • August 28 2008
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thank you.

  • August 28 2008
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I got my account setup pretty quickly but just recently changed my email address from my free "gmail" service to my actual company email. Now it says i have to be verified or "approved" or whatever it says after it sends me an email for verification. The problem is that the email has not been sent. I have hit the 'resend' button several times and it still will not work.

 

Zillow should add a disclaimer to the setup process notifying all applicants to make sure they put in ALL correct info in the first time. If you make any changes it could result in not being able to use the system for quite some time.

  • September 02 2008
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Hi Michael,

 

I will check on your account, but we do have a disclaimer that shows at at the top when you edit your profile. 

 

Important! If you change any of the highlighted fields below, you will need to go through the full lender confirmation process again. This could take a few days to complete, at which time you will not be able to write quotes or save searches.

 

Nida



  • September 03 2008
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Thank you Nida. I guess I didnt read that part. My problem is that I am not even receiving the initial email for verification.

  • September 03 2008
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Hi Michael,

 

Your account is up and running.  Let me know if there are any other issues with this.

 

Thanks,

 

Nida

  • September 03 2008
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