Are You Worried Zillow and Redfin Will Replace You?Today, a friend asked me, "Are you concerned about Zillow and Redfin? Travel Agents aren't really needed anymore because of sites like Expedia, so, don't you think the same thing is going to happen to real estate agents?"My answer: "Travel Agents are in the business of giving advice and so are Real Estate agents, but you can't compare booking a trip to Europe vs. a huge investments like a $500,000+ home. The online sites help make the process more efficient for us all. By the time the buyers call me they have a solid idea of what they want and I can help faster. What Zillow can never replace is the trust, relationship and camaraderie I build with my clients, which is so important when it comes to making the offer, filling out paper work (1-inch thick worth of paperwork), disclosures, financing, escrow, etc. The service and the piece of mind I provide for my clients, these things are all so human and irreplaceable on a virtual level. Buying or selling is stressful and my job is to make it easy for my clients. I see them face-to-face, I hear their voices and I can respond to their needs immediately. Many buyers and sellers become great friends with their agents, ant it's not surprising, because it's an intense experience and we're there guiding them. A lot of things are going virtual, but when it comes to emotional purchases, people need real interaction. They need support and personal advice. And we still need travel agents actually. I've booked tons of trips online, but when it came to my Greek Honeymoon in 2007 and my South African Safari this past May, I booked with an agent. Both those trips were investments for me and I needed human advice and support because I wanted them to be perfect. And real estate agents are here to stay, because buyers and sellers need human support to ensure a personalized, attentive and as"as perfect as possible" journey to or away from home."What would you have said to a friend asking you the same question?August 20 2010 - US00YesReport a ProblemProblemSelect oneOffensive contentIrrelevant contentSpam (pure self-promotion)OtherDetailsYour emailPlease enter a valid email address.Submit CancelContent flaggedWe will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.We're sorry. This service is temporarily unavailable. Please come back later and try again.