Broker leaps tall buildings, loan never completely closes....compensation???

Profile picture for plumcrazyrob

A broker from here and I tried for 5 months to refi my 2nd home...

Briefly, here's the refi attempts and a summary of what transpired..
1) TBW...first HVCC appraisal came low (from out of town idiot, 91% LTV), broker successfully argued my case and convinced TBW to order a review appraisal which came out more appropriate (60% LTV), signed closing, then TBW failed prior to funding..
2) Provident...got an even higher appraisal this time (55% LTV), they sat on the app
for a month, then sent a rejection letter simply saying they don't want/do this type of loan...

If you're still with me, at this point I briefly lost contact with the broker for about a week, and during that time the current lender offered realistic terms on a 5/1 ARM, which will work for my situation, so we kicked this off (and its closing, cross your fingers...) The broker had also opened up a 3rd application for me with another bank it turns out once I got ahold of her again...

This person was always responsive and worked tirelessly on my behalf, answered 100s of emails, etc...and got nothing in return. Realize, I just summarized 5 months of work in a paragraph so fill in the blanks...

Brokers/Lenders, would you expect compensation if this were you, and if so how much???





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December 16 2009 - Wichita

Replies (19)

Profile picture for shapiroamg
You owe them nothing however if you like the effort they made for you:
-Offer to reimburse them for the appraisal fees which might come out of the LO's pocket.
-Gift Cert for a restuarant or store card

Best of all you can refer that LO any friend or family member who might need mortgage services. That would make up for a transaction that did not close.
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December 16 2009
Profile picture for 203K Specialist
I agree with Shap.  You owe them nothing but it would be nice if you re-imbursed them for appraisal fees if you haven't already.
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December 16 2009
Profile picture for wetdawgs
A massage certificate and valium?
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December 16 2009
Profile picture for LUXURY HOME LOANS CA
This is very nice of you to even think about this. Very few do!

I recently had a commercial loan that I received a Letter of Interest (LOI) three times from lenders over a course of 2 months. We got close each time. But, didn't make it happen.

My borrower sent me a check for $2,500 with a note of appreciation. I was absolutely floored! What a guy! .... (FYI: For those that prefer not to do business with Asians - He is Asian, with a heavy accent.)

I feel this is a personal decision on your part. Remember, this is the season to be generous and jolly! .... Happy Holidays!
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December 16 2009
Profile picture for Ken Kopper
Rudi, be sure to declare that on your 09 returns. GVD knows lots of people at the IRS and is always looking to eliminate competition.
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December 16 2009
Profile picture for plumcrazyrob

I think I have them cleared of any appraisal fees, however, I don't know
what if any other incidental expenses they may have incurred...I know I
have been in similar situations and gettting SOMETHING beats the heck out of zilch nada...you know, at least you didnt LOSE money conducting business...

I was thinking perhaps a check for $250...too much?? too little??? I also think it would be especially meaningful to have this "found money" arrive prior to Xmas

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December 16 2009
Profile picture for plumcrazyrob
Oh and the massage etc....The broker and I  BOTH need that at this point...wow, was this a crazy deal....!
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December 16 2009
Profile picture for LUXURY HOME LOANS CA
PCR,

No amount is too much!
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December 16 2009
Profile picture for LUXURY HOME LOANS CA
Ken,

LOL!

GVD and I compete in different CA arenas. In fact, I have given him a few referrals, like I have given you. He has also returned the favor a few times.

GVD and I, now have a business relationship, based on mutual respect.
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December 16 2009
Profile picture for Zilluminati
At least you didn't come on Zillow and call them a lazy, uneducated, lying, worthless, thieving, and totally reprehensible cuss word, as some folks would have.

Your understanding speaks volumes. Sometimes stuff happens. These days, lots of stuff happens. $250 would cover incidentals. An easy referral, or two, would be nice, too.
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December 16 2009
Profile picture for 203K Specialist
Keep the $250 and make sure you tell everyone you know how they went above and beyond...The business referrals.... at least for me would be appreciated.
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December 16 2009
Profile picture for shapiroamg
After the appraisals, we consider anything else (processing, credit, ect ) a cost of doing business. Cash is kind of tacky, if you must send a gift card to a favorite or popular restaurant.

Rudi with the great feel good story and knocking down cultural stereotypes at the same time!!  :D
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December 16 2009
Profile picture for Greg Darlin
You really owe her nothing, in legal terms.  But, the kindness and understanding you show is pretty nice and often void in this market.  I think everyone on this thread wishes we had more people out there like you. 

It would be a good gesture to pay for the expenses of the appraisal, credit report and any title work.  Other than that, a letter thanking her for not giving up on you and referring business is always welcomed.

Rudi: I don't think you are allowed to accept such a gift from a borrower.  However, a nice gesture.
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December 16 2009
Profile picture for SDMortgagefinder
Plumb, go with your heart.

Merry Christmas
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December 16 2009
Profile picture for LUXURY HOME LOANS CA
What would you base that thought on Greg?

Thanks for the nice comment Shap!
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December 16 2009
Profile picture for shapiroamg

Greg-anything goes on commercial, no hvcc, no respa, no div of banks looking over your shoulder. Suprised Rudi didnt charge up front as that is a common practice.

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December 16 2009
Profile picture for Courtesy Mortgage
I would be upset if someone sent me a token amount of money after not closing a loan I worked hard on.   I agree a strong referral or two would be the best way to "repay" the debt for time used without compensation.
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December 16 2009
Profile picture for plumcrazyrob

OK, I think you all have me convinced that an Xmas card with a simple thank-you and promise of referrals at any chance I get, restaurant or store gift card, and a glowing review left here would be best. I better get on the move on sending the card.

Thanks for your advice. I know having one strike at a deal and having it fall thru is probably hardly unusual, but this person tried 2-3 times so I was not sure what to do...

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December 17 2009
Profile picture for LUXURY HOME LOANS CA
Welcome PCR,

You are a kind person! .... Happy Holidays! ... Rudi
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December 17 2009
 
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