"Claim this home" does not appear in the Edit menu. Also, how long before errors in the listing are

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February 13 - Waxahachie
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Answers (8)

Profile picture for ReemaSharma
Contact zillow to change it for you, is the option available for owners as well?
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February 14
Profile picture for Dallas Ft. Worth PRO
I'm sorry for confusing you.  Wetdawgs is absolutely correct.  I didn't realize that owners.com syndicated to Zillow.

I looked up your home on there and it seems that the facts are correct but they didn't pick up the correct lot size in the transfer of data.

Wetdawgs gave you the right anwer, customer service will have to intervene and correct the information for you.  Meanwhile, I have flagged this thread so may be they will get to it sooner.

Naima
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February 13
Profile picture for wetdawgs
caforbes:  If a listing is coming in from a different source, the edits have to be done at the listing source. Despite Naima's recommendation,   It isn't possible to "claim" a home on Zillow while there is an active listing.


As this is a special case (Zillow doesn't combine two tax lots into one parcel),  you can E-mail customer service to see how they can make sure the listing on Zillow synchs properly with the listing on owners.com.   Make sure you provide details such as address and link to owners.com source.
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February 13
Profile picture for caforbes
Yes, the rest of the listing is as on Owners.com. But they must have used the tax appraisal for just the 1 acre homestead and not the appraisal for the additional acres. They replaced what is on Owners.com with info from the appraisal. Naima, how do I claim it? This option is not in the Edit menu on the page for my house.
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February 13
Profile picture for wetdawgs
So, are you saying that the 11.something acres has been on owners.com for > 72 h yet Zillow still shows the 1 acre?   Has the rest of the listing come through from owners.com?

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February 13
Profile picture for Dallas Ft. Worth PRO

Once you claim your home you will be able to change the lot size and put in the correct number of acres and other relevant data.

Naima

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February 13
Profile picture for caforbes

My home is listed on Owners.com. It is correctly listed there as having 11.37 acres, but shows up on Zillow as 1 acre.  This is because there is a separate property appraisal for the 10.37 acres of land -- even though it is one property at the same address.

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February 13
Profile picture for wetdawgs
Is your home on the market at the moment?  If so, all edits need to be made at the source of the listing.   

If you've made changes in the source, most refresh between the source and Zillow within 24 h - sometimes up to 72 h.

If your home is not on the market and "claim your home" is not an option, click on "report problem with home" and chose "incorrect owner claim" from the drop down options.
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February 13
 

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