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FNMA HomePath Counter Offer issues

The listing agent on a FNMA / Homepath property has said that we received a counter offer on tuesday to an offer my agent submitted last thursday. The listing agent said the problem was the system was down, and they were unable to download the offer. 2 days have gone by, but now the listing agent is saying the system is still down, and she's going to try to get the FNMA agent to email or verbally inform us of the offer, but hasn't produced anything yet.

I know things work slowly on REO properties, but this sounds like a website issue, which shouldn't take that long to correct. The property is currently in the first look stage for owner occupants, but that expires this weekend. This seems like a stalling tactic to me, but was wondering if anyone else was using the homepath site and had issues downloading offers, or if I'm just being paranoid.
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September 12 2013 - Charlotte
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