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Who thought that I would be back to post a comment for a second time. I paid my mortgage on 02/17/14 to avoid any further entanglements with RoundPoint's inability to properly process additional principal payments propertly and figured that would be the end of it. Now I cannot seem to get my cancelled deed and this is 04/29/14. After 3.5 hours of phone calls and broken commitments, still nothing. I suspect that divorces are easier to settle and hope that I am completely free of any association with RoundPoint at some point in the near future.
Rates may be good but there are many other problems such as; having to resubmit closing documents that were mishandled, not being able to pay from online bank accounts without paying a processing fee, attempting to pay additional principal or escrow, and having to pay $80 for a payoff quote. It does not appear that the company is capable of providing the services they would like to.
@ ALL,YES ROUNDPOINT MORTGAGE SERVICING IS BEYOND TERRIBLE.IT'S AWFUL THAT YOU HAVE TO RESORT TO FILING COMPLAINTS WITH THE BBB OR THE FEDERAL TRADE COMMISSION JUST TO GET ROUNDPOINT TO RESPOND TO YOU.LAUREN LIBERTO IF YOU ARE READING THIS, I KNOW YOU ARE PROBABLY A BUSY PERSON BUT PLEASE TAKE THE TIME TO REACH OUT TO THOSE OF US THAT ARE HAVING ISSUES WITH THIS COMPANY.I HATE LIKE CRAP MY LOAN WAS EVER SOLD/TRANSFERRED TO THIS COMPANY IT'S VERY HARD AND UPSETTING GETTING THE ASSISTANCE YOU NEED.BAD COMPANY JUST DOWN RIGHT BAD!LAUREN BY THE WAY------WORD OF MOUTH SOMETIMES DOES THE ADVERTISING FOR A COMPANY, SEE ALL THE BAD COMPLAINTS BELOW????? WOWWWWW!
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