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HELP I'm a Zillow Lender - Not getting emails when I send myself a test message

HELP - I can't find Zillow Customer Service anywhere.  I'm a zillow lender and have just begun submitting quotes.  I've tested the email functionality by going into one of my quotes and sending myself an inquiry and I have not received anything.

This worrys me because if customers (potential customers) are trying to contact me I don't know it and am not able to provide good customer service.

Anyone know  how I can contact customer service to get this email situation resolved??

Thank you!!

Steve Konwent
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October 17 - US
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Answers (4)

Profile picture for Greg Darlin
Mortgage Lender

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5.0/5.0

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Zillow All-Star

Since September 2009

Steve,
You are assuming borrowers are opening your quotes and are trying to contact you.
Go to the quotes given tab and look at the status.  If a contact made shows, then you should recieve something.  If they all show active then none have been looked at.  Summary view simply means that the borrower went back to look at quotes.  Detailed view means your quote has been actually viewed.
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October 19
Profile picture for Nida M
Contributions: 249
Zillow All-Star

Since August 2009

Hi Steve,

Let me know if you are still having problems.  Just click on my profile and send me an email.

Nida
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October 19
Profile picture for edbisquera
Mortgage Lender

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Since October 2009

Steve,

Are you quoting manually or auto-tool?

I'm here in Seattle, WA area and often I notice that people just receive lots of quotes, so maybe not receiving any email, is because they didn't send any response?

Btw, how long have you been on Zillow? I've been on a long time, but just getting around to becoming more active myself.

Good luck with the email situation. Let me know how it works out. :-)

Ed

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October 18
Profile picture for Gregorio Denny
Mortgage Lender

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Since January 2009

I just sent you a test message, let me know if you received it.

 
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October 17
 

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