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I agree with Natalie Feldman. The homeowner "must" be persistent and aggressive. However, be careful not to be pushy—this will not get you anywhere. I too have had a good experience with a modification through Chase.
The homeowner must be organized, patient, and most of all verify receipt of all documents on a weekly basis. The best thing I can advise is to document every phone call—by getting the person's name and ID # if they have one.
Equally Important, make sure to write down the date and time of every conversation. Also, use fax #'s to contact supervisors, when you cannot reach them over the phone.
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