Profile picture for hippypink

How bad is buyer my agent?

I am looking to buy.

1. First, thy tried to make me sign multiple papers "like due dilligence stuff, etc..."  which I've never heard of before, and I dont even know what the other papers where, but sounded shady already.

2. She would not show me short sales, saying they were not good and take 6 months.

3. After finding a house, she agreed to send comps, and instead she asked me if I was ready to make an offer.

4. When I said I wanted to offer a lower price, she said I should not do that cause it was already a good deal (yeah, right).

  • August 14 2012 - Sandy
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Answers (12)

Profile picture for ruthjones

Select your agent carefully

Like any profession… Real Estate agents come with different level of skills involving communication, education, professionalism, even accessibility.   Make sure your agent knows what is important to you.

Work hours- If you are someone who is only available during evening hours or on weekends, make sure that your agent is willing to work during those time frames.

Communications- Do you prefer text, email or phone?  Make sure you and your realtor are comfortable with the same method of communication.  Also discuss the frequency of communication.

Education and Experience- Don't be afraid to ask about experience and education.   Continuing education is a licensing requirement for real estate agents.  In addition to basic continuing education hours, there are certifications that can be earned with a focus on a certain aspect of real estate, such as commercial, negotiations, working specifically with buyers or sellers.  Examples are the "ABR" Accredited Buyer Representation, or  "GRI" Graduate Institute of Realtors, or EPro, with a technology focus.   Typically a broker will list these certifications on their business cards, but don't hesitate to ask.

Personality- Even if an agent meets most of the above criteria, you will want to select an agent that blends well with your own personality.  Common sense will prevail here, if you feel there is something annoying with an agent, then move on to another.  Your relationship should be based on trust and compatibility.

Understanding how a real estate agent gets paid.

When a seller lists their property, they contract with the listing company to pay a commission, typically based on a percentage of the sale price, when the home is sold.  This is paid at closing, and typically split between the listing agency and the buyer's agency (referred to as the selling office commission).   As a buyer you are not responsible to pay any portion of the real estate commission, but your agent does get paid as a result of your purchase.  It is important to look at this as a business relationship between you and the agent you have chosen to work with.   Many clients/realtor relationships last a lifetime.

Working with your agent.

Once you find an agent, it's time to get down to business.  You and your agent will discuss what you want to purchase, your budget, how you are planning to pay for it, and any timelines you might be working within.   After which, your agent will begin the process of weeding through potential properties, calling agents, verifying lending and setting up appointments.   It's common for an agent to put in several unseen hours researching, selecting and scheduling to set up a single afternoon of viewing homes.  Rarely do buyers find the perfect home on their first journey out with an agent, but each appt helps fine tune the buyer's likes and dislikes.  Purchasing a home is a large investment and it can take time to find the perfect fit.

Loyalty and Trust.. Win Win

 The relationship with your real estate agent can last a lifetime.  Someone you can seek advice from well beyond your initial purchase.  Your agent will keep you informed on the market as your investment grows, and be there when you are ready to sell or purchase again.

Dedicate yourself an agent.  If it turns out that the relationship with the agent you selected is not working, then make it clear your needs are not being met, it may be time to move on.

  • September 18
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Profile picture for jpuchar
Having a candid conversation establishing expectations is good first step.  That agent should be in your corner and if you don't understand something or doubt them don't hesitate to bring that to light.  The decision and amount of money is too great to let it slide.

Solid communication and education is too important in a transaction.  Either the agent will step up to meet your expectations or you can find another that will.
  • September 18
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Just checking up on this thread. What did you decided to do? Have you found a new Realtor? 
  • November 14 2013
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The documents are what is called a buyer's agency agreement. Both you and the agent need to sign them because you are entering into a business relationship and the terms of that relationship need to be defined. 99% of agent do not charge a retainer or termination fee nor should they.

As for the rest get another agent. All she should do is explain the process, explain what could happen and let you make the decision. As for not sending you the comps. You never want to make an offer without doing the comps because how else would you know if it is a good deal. Simple she didn't do something she said she would.

We are you located. I may be able to recommend you a good agent.
  • August 16 2012
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Profile picture for Ofe Polack
The documents that are required to be sign are dependent on the regulations of the state.  In NH you are asked to sign a document that explains the difference between a customer and a client.  If you are looking for a buyer agent, so that the agent can advise you on properties, then you also are asked to sign the Buyer Agency Agreement.  You will find out about the documents you need to sign when you hire the next buyer agent.  Ask questions until you are satisfied with the answer and understand the process.  The best of luck!!!
  • August 16 2012
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You need a new agent.  Your buyer's agent is supposed to work for you, not the other way around.  

If you want to consider short sale properties and the agent refuses to accommodate your request, the agent is not doing his or her job.

End the relationship.  Negotiate a mutual agreement to rescind any "exclusivity" and find someone who will take the time to show you the types of properties you are seeking.
  • August 15 2012
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Signing due diligence is common but it's usually after you find the home. A lot of agents do steer people away from short sales because it's more work on their part. Bottom line is there are great agents who are professional and others who are more worried about their commission that helping their clients get a good deal. I am here in sandy and would love to sit down with you for a half an hr and educate you on buying, our market, short sales ect. [Contact information removed by Zillow moderator. Please see our Good Neighbor Policy for more information.]
  • August 15 2012
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Recommendations depend on where you are in the U.S. (real estate is local) but I do see a few red flags there. May be time to move on. Do you really want to reprt her to the Board? Can take a lot of your time.
  • August 14 2012
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Profile picture for CCarron
In Virginia, as of July 1st, a real estate agent cannot provide any real estate services to a prospective buyer unless the buyer has signed a buyer agency agreement. There is a also a 3-page legal disclosure document that new clients sign.  I don't know what state you are in, but it may have similar legal requirements.  That doesn't excuse the other behavior you complained about.
  • August 14 2012
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Profile picture for wetdawgs
Why not start with her broker?
  • August 14 2012
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Profile picture for hippypink
I am obviously not going to stick with her as she has only her own interstes in mind, but looking to report this to Realtor Association board. I know emails are ideal, but I think she's smarter than that.

Is it common to sign such papers before shopping or looking at houses?
  • August 14 2012
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Profile picture for sunnyview
Sounds like you may need a new agent. You need to send an email saying that she is not showing you short sales that you asked to see, that she has promised, but not provided comps and that she is refusing to submit anything but full price offers. Make sure and send yourself a bcc of the email so there are no misunderstandings.

If your buyers agent does not show you what you ask to see, pushes you to make an offer before providing comps or is not doing what she promised, then you need a paper trail of complaints to cancel your buyers agent agreement. It is never too early to start documenting the issues so start today.

That is the only way that you will have the grounds you need to cancel the agreement so you can find an agent to represent your interests instead making decisions based on their needs.
  • August 14 2012
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