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It is definitely harder to get a refinance when you have negative equity, but it is possible.
Contact an approved housing counselor near you. The U.S. Department of Housing and Urban Development Department sponsors housing agencies throughout the country to provide you with free professional housing advice.Visit HUD's website to find a housing agency near you (under resources).
Another option is to contact a full service mortgage broker (I personally just refinanced and used E F Edwards Financial, a full service mortgage broker licensed here in Arizona; it was painless!). These folks can 'Shop' a loan around to several lenders, saving you from having to get a credit pull EACH time you try a different lender, and saving you from having to VISIT several lenders!
Ask your lender or mortgage broker/advisor for mortgage refinance options. For example, the government has created the Housing Affordable Refinance Program, or HARP. This program helps borrowers and lenders that want to refinance a mortgage even though the home is in negative equity. The HARP program accepts borrowers with mortgages worth up to 125 percent of the house's value; this is just an example, but definitely something to ask about!
I hope this all helps! If I can assist anymore, or perhaps recommend someone for you (depending where in AZ you are), don't hesitate to contact me! Good luck! M~
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