Profile picture for ibmonline

How do I contact Zillow customer service to update my public facts? City updated my sq ft this year.

  • September 17 2009 - Raleigh
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Answers (3)

Profile picture for sunnyview
Sorry the link was no help. Zillow usually answers questions through the board, but usually doesn't answer too many about specific value unless they are related to a software bug or something. If you have already claimed your house, you can also try doing an owner's estimate to add value for remodels or features that Zillow does not know about from the public records. They have a page with more info on it here. Other than claiming your house and doing an owner's estimate there's not much you can do to change your Zestimate from what I have seen. Those are the two best ways to make Zillow as accurate as possible within the constraints of the system. I think all you can really do as an owner is try to do what you can to update your home facts/estimate and then hope the Zestimate number reflects the additional value. I wish I had a better answer.
  • September 19 2009
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Profile picture for ibmonline
Sunnyview thanks for trying but negative. Zillow has not picked up the Raleigh, NC Wake County assessors changes which took place 9 months ago and shows in my favor 315 more sq ft  1,736 vs 2,051.  My Zillow estimate would be higher.  I did claim my house on here last year.
So I need Zillow customer service to assist.  Does anyone know how to contact these people?
  • September 19 2009
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Profile picture for sunnyview
Zillow should pick up the new information from your assessor when they update your area, but you can make changes yourself to your home facts. They have a video here to show you how. The changes you make are immediate, but if those changes affect your Zestimate it takes a little more timeto show up in the numbers. I think mine took a little over two weeks but they may update faster now. Hope the link helps.
  • September 17 2009
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