Profile picture for krjune

How do I contact someone at Zillow?

Zillow has the wrong location on the their map and therefore, the public facts are incorrect.  I am assuming the wrong house is being used to incorrectly represent information about my house.
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September 11 2011 - Southeast
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Answers (7)

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Profile picture for Neil R
Hi krjune -

This is Neil from Zillow.

You may move your home's map location by claiming it first. You would need to go to the home details page and hover over the "Edit" option and click on "Claim you house". After doing so, you may hover again to the "Edit" option and click on "Move your home's map location".

You may also click this link to check how to move your home's map location.

Thank you.
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September 12 2011
Profile picture for Neil R
Hi krjune -

This is Neil from Zillow.

There is a possibility. You can always send us the erroneous information so we can further check and correct it.

Thank you.
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September 13 2011
Profile picture for krjune
What if Zillow has associated the wrong public record with my address?  Who is responsible for error?
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September 12 2011
Profile picture for wetdawgs
You can edit the facts that you mention although that doesn't change the public facts.  The edits are shown as "combined facts" but are shown at the top level on the home details page so one has to click on "more facts" to dig down to the fact that they are different.

The only way to change the public facts is to visit your county assessor's office.  If they've already been changed at the assessors/recorder's office, over time they will appear on Zillow.
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September 12 2011
Profile picture for krjune
Thank you for the info.  Now how do I get Zillow's Public Facts record to match my house?  Sq. footage is low by 800 sq. ft, number bedrooms is off by one, 4 instead of 5, lot size is smaller, etc.
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September 12 2011
Profile picture for krjune
Under what FAQ?
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September 11 2011
Profile picture for wetdawgs
If the map location is incorrect and the facts are incorrect,  is it possible it is the incorrect house that has been mislabeled?  

Facts and mapping can be changed, please see the FAQs.
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September 11 2011
 
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