Profile picture for Jackie Morrison

How do you get in touch with Zillow? This site is crazy!

We listed our property for sale with you back in September & we want to TOTALLY remove the listing for sale by owner.  I want it off Zillow.  I can't access my listing at all for some reason.  Can you give me some advise on this or can you completely remove my listing all together. Please advise ASAP.
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November 28 2011 - Troutman
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Best Answer
Hi Jackie,
Out of the three favorite homes you have none are for sale. I also do not see any payment/posting history for you. If you email me the address, I can look into this. If you do an address search, and you see that it is posted "For Sale" with a red home icon, scroll to the bottom of the listing and you can see the source.
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November 28 2011
Profile picture for Pasadenan
According to your profile page, you did not post any listings nor any photos for the listing, nor even claimed any houses nor even saved any favorites.

So, either you posted under another user name (thus you need to log in with the E-mail address for that user name), or you posted using a different website (such as Postlets.com which is owned by Zillow).

In any case, you can use the "report a problem" button under the edit pull down tab under the main photo on the home details page to indicate your issue/problem there.  Make sure you ask for an E-mail response otherwise you won't know the outcome.
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November 28 2011
Profile picture for wetdawgs
Okay, good answer.    Next stage of detective work:  you have no listings showing under your posting name used for this thread nor claimed homes or even saved homes.  It is possible that when  you refer to "we" that there was another posting name in the family was signed in when posting the listing?

Normally it is very easy to remove listings, simply open the home details page and find "cancel" under "edit".

If the other Zillow sign in name is nonworking suggestion, please E-mail your address etc to Zillow customer service   at this link.  so you don't have to post your address in public.   They should get back to you tomorrow (pacific time)
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November 28 2011
Profile picture for Jackie Morrison
  We did put your listing on Zillow with payment and did not use postlets.  I am very frustrated with the site.  We had no problems when we listed getting info, pictures uploaded, etc. but trying to get it off Zillow has turned into a nightmare!  Anymore suggestions would be appreciated.
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November 28 2011
Profile picture for wetdawgs
Jackie:  Did you put your listing on Zillow using postlets perhaps?   (That would be the case if you took the free approach rather than the $39.95 for 180 days approach).  You can confirm my suspicions by opening your listing, scrolling to the very bottom and clicking on "listing source".   

If you put in on Zillow using postlets, then the solution is to cancel it on postlets.  It usually refreshes so it shows that it is not for sale on Zillow within 24 h.

Another possibility is another sign in name for the listing? 

I am not Zillow, but hopefully can give you a head start on getting this done outside of business hours.

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November 28 2011
 
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