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How long does it take for my updated photos to be viewd by the public?

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Bob Sendel, "reprobob1"

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I've created new main images for listings yet they don't appear first.
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June 26 - Long Island
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sara bonert, "Sara Bonert"

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Ah, ok.  This images are being fed from a third party (either MLSNI thru Listhub) or thru your broker Coach. 
We connect agents and their listings together via an email address.  So I believe the reason you can't edit or remove the other photos is because your profile is using a different email address than what the feed partner has on record for you.  Almost everything should be coming to us via your broker Coach, so just make sure you have your Coach address in there, which I think you do.

I am going to ask our Customer Service team to remove any photos that don't have the email address that matches yours.  This will allow you to reorder/edit any photos on these listings. 

Make sense? 
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June 30
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orangeu

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My guess is that  photos might need to be approved by zillow.com

OR 

it might just be that your computer is slow.
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September 18
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Bob Sendel, "reprobob1"

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Sara,

I'm going to try and do what you asked.  The listing you found is the previous listing with another Broker. It expired last week with them and I relisted it two days later.  My MLS# is 2204505 and the listing date is 7/16/09. 

Thanks, you're a great help!

Bob
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July 22
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sara bonert, "Sara Bonert"

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Hey Bob- Good news, bad news here. 
Good news-  I looked up the listing and indeed see it online.  Is this the home - click here.
Bad news - You aren't shown as the listing agent! Is Paul an old agent on the home or something?  This listing is coming to us via a third party site, and sometimes agents forget to take them out of those systems.

Can you please: Log on, go to this listing, near the contact information click the 'flag listing' button and select incorrect listing agent.  Then tell them the right info.  This will get send to our customer service team.

If this doesn't work for you, email me directly. sarab@zillow.com
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July 21
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Bob Sendel, "reprobob1"

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Sara,

Hi! Need help again.  Have a new listing that has not shown up on Zillow.  It's 12 Tellar Drive, Islip Terrace, NY 11752.
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July 21
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sara bonert, "Sara Bonert"

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ok.  Customer service said that they deleted any photos that weren't attached to your profile.  First, just double check their work.  Second, you should be able to reorder any way you would like. 
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June 30
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Bob Sendel, "reprobob1"

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Thanks Sara...I understand what you're talking about.
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June 30
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Bob Sendel, "reprobob1"

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Sara,

Thanks...these are the addresses: 1276 Boston Ave, Bay Shore, NY.
110 Rockaway St, Islip Terrace, NY.  620 Belmore Ave, Islip Terrace, NY.  100 Birch St, Islip, NY. 

If you have the ability to view more uploaded photos, each of these homes has the pic that i requested be used as the main image.

Thanks,  Bob
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June 30
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sara bonert, "Sara Bonert"

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Bob-
Sounds like a glitch because it should have happened immediately.  What is the addressed and what pic do you want first.  Our customer service department can take a look. 
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June 30
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Bob Sendel, "reprobob1"

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Let me clarify...The pictures that were originally on the site are still there even though I've added new pics and picked a new "main image".  How to I clear the original pics?
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June 28
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elle d

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Hi Bob-

Here is a link for tips on uploading photos.
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June 26
 

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