How to correct Zillow error (There are two homes with my address, and both are wrong).

Profile picture for GregCooley6
When I look up my address I get two links for homes on opposite sides of the road.  One is the correct physical location, but incorrect data.  The other, across the road, is the wrong location, but has pictures of my house, and some information from my house.   Both links are for 20289 S. South End Rd, Oregon City, OR 97045.  They are:

1. http://www.zillow.com/homedetails/20289-S-South-End-Rd-Oregon-City-OR-97045/48268373_zpid/

2. http://www.zillow.com/homedetails/20289-S-South-End-Rd-Oregon-City-OR-97045/2128404967_zpid/

#1 is the correct physical location.  The aerial view is correct.  # of beds WRONG.  # of bathrooms WRONG. Square footage correct??? (for main house, ignores square footage in second building).  Lot size and type correct.  Year built WRONG.  Last sold WRONG. 

#2 is the wrong physical location (aerial is of a house across the street).  # of beds correct for MY house.  # of bathrooms correct for MY house.  Square footage is correct for MY house if the house sq. footage and apartment sq. footage is added together.  The six pictures are of MY house, not the house across the street. 

Can someone from Zillow perhaps contact me to get this all figured out, or go to public records to get it straightened out?
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January 31 - Oregon City
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Answers (3)

Profile picture for Neil R
Hi Greg -

Quinton is correct. Duplicates are manually created and doesn't have information from public records. I can send #2 for deletion to avoid confusion. Since you already have #1 claimed, you can update the home facts by going to the home details page, hover over "Edit" and click "Edit home facts". You can send me the wrong transaction in the price history so I can have it checked.

Thank you.

Neil
Zillow Customer Support
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February 01
Profile picture for Cindy Quinton

This happens when realtors or sellers create a new home details page when selling a home. I'm assuming they do this when they don't like the zestimate. I would flag both pages, and Zillow will delete one (probably #2). Then you need to claim and update the details for your home.

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February 01
Profile picture for Sharon Lewis
I flagged you. YOu can go into the listings and under the photos, hit edit and then 'report a problem' too.
Best of luck to y'all
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February 01
 

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