How to correct serious Zillow mistake?

Zillow says basement of our home is 1250 sf however correct basement/footprint of our home is 1700 sf. We have tried & tried to find way to correct this but we can not. This is a GROSS error on Zillows part.
  • July 14 2012 - North Oaks
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Answers (7)

Best Answer

Profile picture for Dunes ..
I see you asked for the same help July 18 2011
How do we correct Zillow's grossly wrong square footage?

Apparently the suggestions made did not help/work.

My suggestion:
Emailing one of these folks
Click Contact on their Profile

Ice L.

Neil Roxas


If you do not hear back in a reasonable amount of time then go up the ladder & try

Russ Hatfield  ..Customer and Community Support

Rachel Rosen ...Customer support

Not happy with the Service/Response/Assistance/Forum
Give this fella an earful.. Spencer Rascoff..CEO at Zillow

Good Luck
  • July 14 2012
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Profile picture for Dunes ..
Thank you & Thank you to Ice L.....Glad it worked out
Win Win for all!
  • July 28 2012
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Yippeeeeeee. Thanks to DUNES reply, we contacted IceL and Ice L (w/Zillow) has seen to it that correction was finally made:-)
  • July 24 2012
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Profile picture for Ice L.
  • Ice L.Zillow
  • 16063 contributions
Hi Scott -

I see the updated value on your home details page.

Ice
Zillow Customer Support
  • July 24 2012
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Profile picture for Ice L.
  • Ice L.Zillow
  • 16063 contributions
Hi Scott -

Thank you for contacting Zillow.

I understand that you would like your information updated on our website. As you and others know, Zillow gets all the data from public records. Even if we have the capability to correct the value on the site, there is a chance it can come back since the data is coming from the main source. It would be best also to update the records from your county. Mean time, I will submit a ticket to update the value of basement area for your home.

Hope this helps.

Thank you.

Ice
Zillow Customer Support
  • July 18 2012
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Profile picture for Dunes ..
Thank you and I hope you have better luck this year than last year ;)




  • July 16 2012
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Finally, one very helpful individual named Dunes has found & provided specific contact info to get the Zillow peeps to correct their gross mistake stating our basement square footage is 1250 when it is in fact 1700 square feet. I have sent e-mails to Ice. L and also Neil Roxas @ Zillow. Now lets see what they do about Zillows mistaken posting. Thank you, Dunes.
SE/owner-broker

  • July 14 2012
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