How will consumers find highly rated agents?

The new system doesn't seem to push highly rated agents to the top of the list. Shouldn't a consumer be able to search by "most reccomended"?

Will this effect All-stars or local expert badges?
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December 06 2010 - Seattle
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Answers (5)

Best Answer

Hi Geordie,

In the next few months we will be adding ways for consumers to search for, and find, agents in their local area based on reviews. Last week's launch was just step 1 - to allow consumers to review agents.  More to come.

Regarding badges -- As an agent, receiving a good local review counts towards your local expert badge.  For non-agents, contributing a review (that passes moderation and is published) counts towards local expert and all-star badges.

Hope that helps explain things a bit. 

Kristin

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December 07 2010
I have to say that I think the consumer ratings are a bad thing for Zillow.  Zillow is reliant on agent participation.  Consumers need to be motivated in one direction or another to leave a rating.  Most are usually positive.  Only one bad rating from an unreasonable client would have a devastating effect to an agents rating.  It could easily be the difference between another potential client picking up the phone or not.  some agents will no doubt no longer see the value in putting their listings on Zillow and then the whole system suffers.  The goal should be to get everyone involved, not to give agents reasons to leave.  


Just my thoughts.
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December 08 2010
Thanks Kristin.
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December 07 2010
Good questions Geordie.
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December 06 2010
Also, will Zillow code the info to allow Google to parse for Rich Snippets?

http://googlewebmastercentral.blogspot.com/2009/05/introducing-rich-snippets.html
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December 06 2010
 
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