Profile picture for seller1321

I'm not happy with my realtor's performance in helping us sell our house. What do I do?

If I can't get him to advertise more broadly, and he keeps pressuring us to take a deal we think is way too low, what can I do to terminate his contract and get a new realtor?
  • April 24 2010 - Spencer
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Be a Good Neighbor. Be respectful and on-topic. No spam or self-promotion! See our Good Neighbor Policy.

 
 

Answers (18)

Profile picture for workabee
Nice cut and paste spammer.
  • January 25 2011
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It is easy for agents in a forum like this to be defensive. The problem for us here is we are only hearing one side of the problem, yours.  We don't know if 3 people have seen the house or 103.  We don't know if the offer on the table is truly reasonable in you market. We don't know if the agent has it listed on the local mls only or is it on 20+ websites that are driving 100's of visitors to view your home online. If it is overpriced, that could explain why, when well exposed to the market, no one chooses to come see the property.  The agent may think your home is overpriced, did they tell you that when they took the listing?  Have you been on the market for a long time and the prices around you still going down? You may have been priced right when you started and not be anymore.  Have them prepare a new CMA for you so you can see CURRENT values.
If the agent just sucks and that is possible, then you can talk to their broker. They do not have to give you a release, you did sign a contract. If they do not want to release you, then maybe the broker can reassign it to someone else you get along with better.
  • January 18 2011
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If you are getting offers, then he is advertising.  Maybe you aren't being realistic about your pricing.  Anyway, talk to your agent about your concerns.  If you still want a different agent, talk to the managing broker for a reassignment or termination of the contract.  
  • January 17 2011
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Profile picture for Connie Klemme
Talk with the Realtor and the Realtor's Broker.  Hopefully you can work out the issues but if not then simply ask for a release.  interview new perspective Reatlors before listing with someone to see not only how they will work differently but to get their feedback on the realistic price for your home.  Are there some udpates you can do to get that price? it might be advertising or there might be some other issue.  Communication is key.
  • January 17 2011
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Communication is key! Discuss your concerns with him or her and give them an opportunity to correct the situation.  If you are still unsatisfied, ask for a meeting with the broker.  The broker can either appoint another agent to the file or help release you from the original listing agreement.  Good luck!
  • October 17 2010
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Profile picture for sunnyview
If you are not happy, talk to your agent and tell them why. Give them a set amount of time to fix the issues that you see as a problem. Be firm, but reasonable. If they don't fix them at that point, consider terminating the contract based on non performance of duties.

Read your contract to see when you can terminate and for what reasons and make sure that you outline them in writing before you cancel. You can also contact the head broker to try to get a release based on your agents performance. Make sure to ask for it in writing and get the release in writing to avoid any problems.
  • October 17 2010
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Profile picture for Brian French
Could you be the problem?  There are two parties to this agreement; you the employer, and the agent as the employee.  You interviewed this agent and signed an employment agreement, which included some type of description as to his minimum marketing plans, the market price and other terms regarding your relationship.

You hired this person as your TRUSTED advisor, because he is the expert when it comes to market trends.

I hope that your agent has answered your concerns about marketing and price, but maybe you are not prepared to listen.

You want your home marketed more broadly - it already can been seen by the whole world via Internet.  Do you mean your local newspaper (a waste of money)?  

You want more money for your home - what evidence do you have (different from your agent) that would show that it is worth more?   And, "because I WANT more" is not an answer. 
  • October 17 2010
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Sounds like it's time you talk to your Realtor and go over the original agreement you made.  What was promised?  What was expected?  What has been delivered?
  • October 17 2010
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I would ask to review your agent's written marketing plan. I he doesn't have one, then I would ask him to release the listing.

If he does have one, review the plan, confirm the plan has been followed, then ask what modifications to the plan he plans to make to create more activity to create a sale.

Price is a major factor in any sale today, but addressing price should be part of the plan including constant updates and review of current sales and homes available which are direct competition with yours.

All the advertising in the world won't create a sale if your not priced too your local market. But if you are it's your agents job to give you maximum exposure to get your property sold.

Best of luck!

George
  • October 11 2010
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If you are not happy with your realtor, first you need to be sure that the problem is not pricing, is impossible to sell a property that its price is above the fair market value, buyers with loans will not get approved, the price has to be around the Appraisal range of the house, no realtor will be able to sell a property over valuated. You can get a CMA or Competitive Market Analysis from any agent, at the end, Check Zillow and see if the price listed is right or not. Once you know that the price is ok, then see what else can be done, since the reality is that when your realtor placed your property on the MLS ( which has to be done ) every realtor in your city will know about your house and if the price is right, they will take their clients to the house to see it, and if their client is interested, they will submit an offer. No other realtor will do much more, Open Houses get no more than 3% of real clients, public advertising is usually worthless and the MLS is the main source of Real Estate Advertising, so re check and decide
  • October 11 2010
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If you are not happy with your realtor, first you need to be sure that the problem is not pricing, is impossible to sell a property that its price is above the fair market value, buyers with loans will not get approved, the price has to be around the Appraisal range of the house, no realtor will be able to sell a property over valuated. You can get a CMA or Competitive Market Analysis from any agent, at the end, Check Zillow and see if the price listed is right or not. Once you know that the price is ok, then see what else can be done, since the reality is that when your realtor placed your property on the MLS ( which has to be done ) every realtor in your city will know about your house and if the price is right, they will take their clients to the house to see it, and if their client is interested, they will submit an offer. No other realtor will do much more, Open Houses get no more than 3% of real clients, public advertising is usually worthless and the MLS is the main source of Real Estate Advertising, so re check and decide. Nowadays advertising off the MLS doesnt work much, is not the miracle pill!!

  • October 11 2010
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It is unfortunate that some realtors, do not understand that their job is to advertise the home to get it sold.  I hope you get it sold.....
  • October 11 2010
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Profile picture for JoshBarnettREIB
Just ask him for a release, if he does not provide you with one, I agree with Cindy, call his brokerage, the Broker will not want to lose the listing. 
  • July 13 2010
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You need to contact his broker and discuss your dissatisfaction.  If he works for a reputable real estate office the broker will offer you options.

  • April 28 2010
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Profile picture for bradyfred
You need to check the terms of your listing agreement. There may a provision to terminate the listing. If not, then you need to talk to your agent and come to an agreement on what reasonable expectations are for a fair offer. You may be expecting something that's simply not going to happen, but that doesn't mean your realtor should try to strong-arm you into something that's entirely too low. Hopefully you can reach an accord and get what you both think is a fair offer.

If that doesn't work, you might need to have a conversation with the broker, asking for a reassignment of the listing, or just a termination so you can choose a different agency to work with.
  • April 27 2010
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Profile picture for hpvanc
Pay for an appraisal!  I'm not usually in this situation where I may be defending the realtor, but if he has been consistently telling you that you are overpriced, and you are getting offers around what he is telling you, he may be right.

If the appraisal comes back more than 10% higher kick him to the curb.  However it looks like the market in the Oklahoma City area has recently started declining, so you need to remember that appraisal is close to the absolute maximum you could get for the property if you sold it today, if the appraisal shows that the local market is declining, you will be extremely unlikely to get full appraisal for it.

You have two potential scenarios here, if there is an offer in hand.

1.  You get the appraisal, it comes back within 5% of the offer price you get under contract this week and don't lose the additional 10% the market will drop at the end of the tax credit.  Your only out the cost of the appraisal.

2.  You find out the realtor is wrong and way off, you fire him, and hire another.  Unfortunately you will likely lose at least 10% of the current value (guess based on the median prices for your area) if you don't get it under contract by April 30, and you are still out the cost of the appraisal.

For your peace of mind and in attempt to salvage thousands of dollars get an appraisal. 

I'm curious to the agent give you a much higher CMA when he listed your house, and has been trying to talk you down ever since?  If so, not good business don't use him in the future and don't refer him, but in this case it will likely be better to go through with the transaction if he is now recommending you go with a deal that is in line with the appraisal. 

Please post how it comes out on the board, some people are curious, even if you wind up deciding not to sell at this time.
  • April 25 2010
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Profile picture for UB Home Team
There are a lot of items to consider, prior to answering this question. Is the home priced in accordance to recently sold properties, or, did someone pull the price "from a hat."? Are you considering low offers something within 2% of asking price, which is not uncommon? As a Realtor, we must present ALL offers, and depending upon the brokerage agreement, discuss options or let you pick your own options, (different discussion, another day).

What does "advertise more broadly" mean? Most MLS systems are syndicated through Listhub (or comp'd source), and you automatically get 10-20 other websites with these feeds. You also get a Realtor.com, a brokerage and (hopefully), the Realtor's personal website. If you are referencing print media, opinions vary with these sources, and the expense per contact is (usually), significantly higher. See NAR's print vs web stats, or Zillow's, to get a better feel.

I agree with Candice on scheduling a meeting with your Realtor and setting forth your terms, in a professional manner. You employ him/her, not vice-versa. This may need to include his/her Broker, but situations rarely warrant this. If they do, your concerns run deeper than you have expressed.

If a mutual operating agreement may not be obtained, you (or the Realtor) may ask for a release with stipulations, or as a full release. One or both may not grant such, and your listing agreement stipulates what you have (already) agreed to do, to remedy any concerns.

Best of luck!
  • April 24 2010
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Your agent should be working in your best interest.  If you feel that isn't the case, start with an open and honest discussion with your agent.  Together you should set realistic goals and objectives that you and your agent agree upon.  If these expectations are not met, talk to the agent's broker for resolution and/or different options (reassignment to another agent, cancellation).
  • April 24 2010
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