I have had 2 clients tell me that they wrote a Zillow review, but they are not showing up, why?

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November 17 2011 - Winter Park
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Profile picture for Carl H
Hi Brenda-

We try to moderate each review within a few days of the time it was submitted. Your clients can check the status of your review by signing in using their accounts and navigating to the Reviews Written section on their profile.

The status is either pending moderation, published, or rejected. We have specific moderation guidelines and technical checks. If the moderation team is skeptical of a review's legitimacy we will reject it. The reviewer has the opportunity to edit and resubmit a rejected review (from the Reviews Written section of the profile).

Editing and resubmitting a review will place it back into our moderation queue. We will re-moderate the review as-is, and if it meets our guidelines it will be published. We encourage reviewers to provide context about their own experience working with the agent. We look for specifics about professional interactions, and we encourage examples, facts and anecdotes.

Remember, the purpose of the review is to give others reading it a snapshot of their experience working with you. We want to educate potential shoppers so they can make informed decisions when selecting an agent. The more detail the better!

Hope this helps. Thanks for using Zillow!

Carl H
Zillow Customer Support
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November 17 2011
 
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I have had 2 clients tell me that they wrote a Zillow review, but they are not showing up, why?
Profile picture for Carl H
Latest answer by Carl H
November 17 2011 | 1 answers
  • Asked by RE/MAX Peak to Peak, Mara/Brenda
  • In Pro-to-Pro
  • November 17 2011
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