- Find a Real Estate Professional
- Realtors®
- Mortgage Lenders
- Home Improvement Pros
- Other Real Estate Services
- Review an Agent, Lender or Pro
- Marketing on Zillow
- Real Estate Agent Advertising
- Join the Professional Directory
- Popular
- Real Estate Market Reports
- More
Answers (11)

- John965fd52
- Contributions:4
The Managing Broker basically said, "that's between you two" and thats it.
I can't say too much more, she is a commenter on this board and is probably reading this chain.
I have plans of filing an Ethics Violation.
I can't say too much more, she is a commenter on this board and is probably reading this chain.
I have plans of filing an Ethics Violation.

- Nicholas Ribeiro, "NicholasRibeiro"
- Contributions:1807
Call her broker..

- hpvanc
- Contributions:2579
John,
If you can it might help you get answers on Zillow if you could post a general idea of what promises the agent reneged on. As harsh as it sounds, unfortunately if the promises were about pricing that cannot be met in the current market, the agent is at fault for attempting to mislead you, but you are also equally at fault for not fully vetting those promises and agreeing to list with them under the circumstances.
If you can it might help you get answers on Zillow if you could post a general idea of what promises the agent reneged on. As harsh as it sounds, unfortunately if the promises were about pricing that cannot be met in the current market, the agent is at fault for attempting to mislead you, but you are also equally at fault for not fully vetting those promises and agreeing to list with them under the circumstances.

- Evelyn S. Fred, "Evelyn S. Fred"
- Contributions:205
Hi John,
I recommend you speak directly with your listing agent. Try to resolve with honesty. If that doesn't work then go to his/her managing broker.
If you go this route be prepared with specifics, i.e. what was promised and is not being delivered, also what you expect.
Cancelling the listing to list with another broker in no way affects your ability to sell. If you are priced competitively and your property is marketed aggressively, you shouldn't have any problems with perceptions.
Don't be afraid about perceptions or taking matters into your own hands. Be straightforward and honest with your agent. Who knows why he/she is under delivering but there is only one way to find out....ask him/her.
Good luck!
I recommend you speak directly with your listing agent. Try to resolve with honesty. If that doesn't work then go to his/her managing broker.
If you go this route be prepared with specifics, i.e. what was promised and is not being delivered, also what you expect.
Cancelling the listing to list with another broker in no way affects your ability to sell. If you are priced competitively and your property is marketed aggressively, you shouldn't have any problems with perceptions.
Don't be afraid about perceptions or taking matters into your own hands. Be straightforward and honest with your agent. Who knows why he/she is under delivering but there is only one way to find out....ask him/her.
Good luck!

- Lola Jefferson, "PleasedToBeYourAgent"
- Contributions:70
You should definitely ask your realtor why she isn't doing what he or she promised to do. What usually matters most is that you have good pictures of your home as well as a great asking price.

- Mack McCoy
- Contributions:1116
Let's divide this into two types of solutions - things that you can do yourself, things that you try to have others do for you.
What you can do yourself is you can call her on it. "Michelle, you said you would do these things, and you haven't done them." Then, after she explains (I did them, I forgot, I didn't mean it, I didn't think you wanted them done, whatever), you can decide what you want her to do: do them, cancel the listing, beg for mercy, your choice.
What you can try to have others do is: you can call her broker, but then you'd have to tell the broker what you want (I want you to fire her, I want her to give up the listing, I want her to wash my car every Monday for the next ten weeks, whatever).
The most common problem between real estate agents and their clients isn't deceit, it's poor communication. So - figure out what you want from her, call her up, and tell her.
Then report back to us so we know how it went!
All the best,
What you can do yourself is you can call her on it. "Michelle, you said you would do these things, and you haven't done them." Then, after she explains (I did them, I forgot, I didn't mean it, I didn't think you wanted them done, whatever), you can decide what you want her to do: do them, cancel the listing, beg for mercy, your choice.
What you can try to have others do is: you can call her broker, but then you'd have to tell the broker what you want (I want you to fire her, I want her to give up the listing, I want her to wash my car every Monday for the next ten weeks, whatever).
The most common problem between real estate agents and their clients isn't deceit, it's poor communication. So - figure out what you want from her, call her up, and tell her.
Then report back to us so we know how it went!
All the best,

- John965fd52
- Contributions:4
I would have cancelled the Listing, but afraid it wold look bad when Buyers Agents see that I switched Brokerages. Might think something is wrong with property and stay away, or think it's an opportunity for low ball offers.
What do you think?
What do you think?

- John965fd52
- Contributions:4
I heard that I should wait until the home closes, and then file a complaint

- Andy Linss, "AndyLinss"
- Contributions:122
Talk to him/her about it first. Sometimes there is just a mis-understanding. If you are still not comfortable, you might consider contacting the listing agent's managing broker and see what they have to say. If not satisfied, ask to cancel your listing contract and find another Realtor. It is important to have an open and honest relationship with your Realtor and that goes both ways. Neither of you will sell the property if you can't cooperate with each other.
Finally, as matt says, contact your attorney.
Finally, as matt says, contact your attorney.

- Matt Laricy, "Matt Laricy"
- Contributions:1620
Whatever is in writing, bring to your attorney. I am not sure there is appropriate language on here.

- Cheryl Talbot Real Estate, "Virginia Beach Homes"
- Contributions:674
Seek legal consel or start by contacting their Broker. If they in fact have misrepresented something they said or something they promise, then going to their Broker would probably be the best "First Move'. The Broker comes from the stand point of middle man to get to the bottom of disagreements. It's the Brokers role to settle concerns from the public relating to one of their realtors. Start there...if that doesn't work then try an attorney to give you some advise. It might cost you some dollars be it might be worth it to you in the long run. Good Luck!


Illinois, Agent renigged on statements she made to get the Listing. What should I do?
Stating a discriminatory preference in an advertisement for housing is illegal. If you think this content is discriminatory or otherwise inappropriate and feel it should be removed from Zillow, please let us know by completing the information above.
We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.