Incorrect Credit Counseling Program Notes on Two AccountsThe closed account is incorrectly showing it was part of a financial counseling program. I am being told by Navy Federal Credit Union they cannot change it..it was paid satisfactory, never was part of any program. My mortgage company, roundpoint mortgage, is telling me that I have to get the notes removed. It is holding up my whole loan. I also have an open credit card that shows this as well and I did get that fixed, but it is taking forever...why would either hold up an entire mortgage? My house has 30-40k in equity on top of my refinance. 110k loan, appraisal 150k. Everyone I have spoken to says that it doesnt make any sense.October 08 2013 - US00YesReport a ProblemProblemSelect oneOffensive contentIrrelevant contentSpam (pure self-promotion)OtherDetailsYour emailPlease enter a valid email address.Submit CancelContent flaggedWe will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.We're sorry. This service is temporarily unavailable. Please come back later and try again.