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Zillow Mortgage Discussion boards were created with the consumers in mind. We, as lenders, have joined Zillow to help educate the consumer and answer questions. It is an industry that is not without its ups and downs, as is what many industries are facing right now. Although we sometimes stray from the original post, we always seem to find out way back. The regular contributors on here, genuinely are here to help out the consumer. Although we may not always agree, we do agree to disagree. Many of us, regardless of the number of years in business, have learned from eachother, too. I respect my fellow collegues and I am sure they feel the same.
To say that we never help out the consumer, is a bold faced lie. I myself, have been emailed numerous times by consumers from Zillow seeking advice outside the threads, or asking me if I can refer them to an out of state lender to help them with their needs. There have been many, many consumers who post threads needing help and we are all here to offer it. We may have different opinions, but ultimately, it ends up being the consumers choice in how they want to proceed.
To all of you who dislike us and our industry, I sincerely apologize for the apparent poor experience you experienced. But just like every other industry, it happens. No one is immune to it. If you have something constructive to say, please, by all means, share it. If you want to join in the discussions, please feel free. Keep the personal comments and attacks out of it. Just because you are unhappy with our industry, does not mean everyone is.
We created threads to post bad quotes to inform the consumer that that is out there. We are not throwing lenders under the bus, we are informing consumers.
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David G and Nida, when is enough enough. What happened last night was unacceptable by all of us. We can only sit back and have dirt thrown in our faces before we need to wipe it out of our eyes and throw it back. Infoseeker, specifically, has been rash since day one when I joined. How is he allowed to contribute these mean, angry, personal attacks before something is done?
I read the thread for the first time about 1/2 hour ago. I was pretty taken back by the comments of the people you mentioned in this thread.
As I said this morning, if we are getting censored for, in my opinion, tame comments, then why are not the offenders of last night? Jump on and read the buyer and seller threads. What goes on there is embarrassing and just nasty. I peak in now and then and have noticed the same on there flying insults and not being censored.
I am sorry that anyone addressed you in that manner. It was pretty rotten to do so.
I'm curious. Tammy, lease supply the link. Thank you.
Curious?.....There are more than one thread:
Please review my GFE
Comments can Hurt Deeply
Switch to another lender......
Tammy, Thumbs up to you for this post. Thank you for saying what needs to be said and in such a nice way.
As I said in the "Comments..." thread, I think the mortgage forum is far more civil than the buyers & sellers forums. I also think that many of you are being taken for a ride by the trolls. The best thing to do in these cases is to not feed the trolls.
For those of you not familiar with trolls, see the following Wiki link:
I just tried to call you. I do see what you are saying and apologize for not taking action sooner. These personal comments and attacks are inappropriate and do not belong in discussions or anywhere on our website.
Infoseeking, I have suspended your account and sent you an email to discuss this issue.
Nida - Thank you for the update. And another Thumbs up to Tammy.
Everyone I have to say that this is turning out worse than I thought. I have never had anyone email me about my conduct and that is the real point here. My point was exactly like Infoseeking and Dunespeak are indicating. Its extremely difficult to get involved here or interact when its run by children. Mortgage Brokers already have a lousy reputation. They already have been pinned down by the media as being self serving snake oil salesmen. What we have seen on these boards has not changed that image. It has enforced it.
I have read the most childish ranting on these topics since I came here. I am not required to like Mortgage Brokers. Many on here seem to think if it dont conform to their childish game playing then I am not welcome here. We are all welcome here. I remember I put up a question and it was ignored until a few people finally came and answered it without the smart remarks.
Finally, one of the most childish of them all puts this topic up. She consistently gets into fights with others and now she is so royally offended? Like she has the right to make up rules any way she sees fit? There is no exuse for Infoseekings behavoir. It has no place here. I do have to point out like Dunespeak also has, he had a point that you can only see if you are outside the little Broker gang on here. The folks who roam these topics in their little mindset cant see it nor do they want to. They just want to justify it.
I do like what you have to say here Tammy, and you did do it in a very professional manner. I did finally read the other thread, and it just amazes me. I used to enjoy posting in the HOS's as we had much fun with it, and I would regulary do so. But the past couple of weeks here has become absolutely ridiculous. I have been floored by the comments I have read from so many people.
I have however noticed that a lot of comments are misconstrued. Or they seem to be to me. Reading the "Comments can Hurt Deeply" thread there was a lot of back and forth between some that did not seem to call for it. I am not saying any of them were in the wrong on that thread. What I am saying is when a person types, you can not hear their tone of voice or read their body language. All you have is their words. And if you hear those words in your head differently than the way the heard them while writing, things get construed and misunderstood. ( IF that makes sense )
What was said to you by info was completely wrong and those things will never be misconstrued. But I think we all need to reread what we type before submitting ( myself included ) to make sure people will not take offense
Curiousm - You can choose to be part of the problem or you can choose to be part of the solution.
DuneSpeak was a consumer that came here for information. She joined a discussion that likely she should not have joined because (in my opinion) it was internal issues. She presented herself in a very kind and considerate manor, offering her opinion as a consumer. I commend her for that. She has made posts since then that accuse her of being part of the problem. She acted like a True Lady and I again applaud her for that. I may quote it incorrectly but believe it is something like. "The customer may not always be right, but they are never wrong, if any thing they may not have all the information that they need to know and understand"
Everyone here needs to make a choice " Be part of the Solution, or be part of the Problem". If choose to be part of the problem look what happens to them.
The solution involves Mortgage Brokers acting in a reasonable manner. I believe you have the problem and solution reversed. If someone comes here and suggests Mortgage Brokers have a problem I find it astounding that you immunize yourselves to any wrong doing you engage in. Instead, you get it into your minds from your point of view only and start making exuses and rationalle for your behavior. You cant see it because you are too far into your world to step back out of it.
As someone who has requested a change of tone on these boards for a while, I would ask that we move past this. I am absolutely certain the longer we continue with this discussion the greater the chance that we will lose civility and the attacks will begin. It will take one misunderstanding, one inartful statement or, frankly, one unwelcome bit of ribbing for the fireworks to start.
I think your request for greater professionalism is warranted. It is hard to convey to the general public that we are a thoughtful and useful forum when there is so much perceived animosity. At the same time, we are a discussion board and sometimes disagreements will occur, we just need to keep the tone respectful. Let's move on to something more constructive, please.
Nice try but it is in vein. Like others, the solution is to ignore the person.
The general sentiments of all of us are we detest crooked, corrupt, lying, cheating, rip-off artists that have a license to solicit mortgages. You would think that someone like curryism would have have known such if reading is a passion.
It seems like Curiousm is quite the stereotyper who likes to compartmentalize expansive groups of people. True, I know a few people in the mortgage industry who I do not like or trust but they didnt become loan people until the "boom" about 5 or 6 years ago. They were lacking in ethics before then and just brought their corupt way of doing business with them. Several of them have the mortgage industry because they were not making any money anymore.
I know a few people who have been in the mortgage industry for a long time who are my best friends and have handled loans for me and treated me fairly. Its a shame that mortgage people have a bad rep because of the small minority who just dont get what customer service is. Just my thoughts on that..
Greg I see your point about the solution to ignore the person, but we also need to move past this and continue with professionalism. We all agree that this discussion and maybe a few others are unnecessary and distracting, but there are a lot more great discussions happening as we speak.
Borrowers are coming on this forum to get information from us. This should be our focus!
Hey! I agree to move on from this. How about just deleting the whole thread? The culprits have been suspended so there may be no point in the thread. Having it here only lives a lingering taste and smell of sourness.
$.02 .... personally, I would like it to remain. good comments from brokers and visitors alike.
Choosing to remove a decent discussion would be inappropriate (imho).
Nicely said Nida!
Nida from Zillow. If your words can come true us consumers would be more than happy. Its very difficult for us folks to come here and ask questions. They tend to get lost in a sea of garbage as the brokers fence with one another trying to prove they are smarter than each other or have a superior point of view. They lose focus and end up in their own conversations . To me its childish. I am very glad the other lady spoke up as well . As far as I can tell there are a few who wish to rise above this nonsense, but the rest dont care at all. This is supposed to be a professional Real Estate Site. I cant believe some of the exuses some have given me why the topics end up as they do. We dont care what the exuses are. It should exist at any exuse.
For an old retired Military Guy like myself to be even surfing the web is probably a miracle itself. Lets keep the juvenille nonsense to my space and other things the kids go for these days.
curiousm ..... well stated! I've noticed a few consumers trying to "get thru" lately. I've stated it before that much of the nonsense should be taken outside or to the water cooler rather than mix up the threads.
..... thanks for your servicde to the USA. what branch?
Wayne T. I was in the Air Force . Its true I dont have a very high opinion of mortgage brokers. I guess I am too old to change my ways. I feel going to the bank is better. I am here to try to find out more as I might buy my sister in laws house out from her. I want to like everyone but I was really put off the moment I got here.
Someone wrote on another topic I think that this was not a professional Real Estate Board and it was a public site to basically write whatever you want. Well I can tell you that if I owned Zillow I wouldnt be too happy about that comment. Seems to me this place is a professional place , not Time Square in New York City. There are many places you can go on the web like my space to socialize and make silly writings. Its extremely difficult to come and ask as a consumer when all you read is some brokers making private jokes and talking amongst themselves like this is their personal private playground.
I hate to burst your bubble sort of speak. There is virtually no difference between your bank and a broker. It is just the way the business has evovled.
I personally don't think people should say whatever, but you cannot expect a conversation to stay on topic. Conversations twist and turn, often times talking about topics that are un related. That's just how conversations go, it can't be stopped. Regardless of the conversations twists and turns, everyone should respect each other and understand that everyone has an opinion and everyone doesn't have to agree.
dune, why do you care?
Curiousm, I have not been in the discussions much lately because I have been busy. I do remember adressing you a few days ago, after you made several nasty comments about brokers, which were some of the very first comments you made. Enough with the 'snake oil salesman " comments. I have been a loan officer for 16 years and am proud of the work product I produce. I have many past clients who were thrilled with the result I produced. I am sure most of the other people in the business, posting on these boards, are just like me or better at their profession. BTW, not all of us are brokers. Many, or even most, are lenders. If you came here to learn something then ask the questions and get the knowledge. Thanks for your service in the military, I do appreciate that.
Dunes, if you have 62 comments in two days, you do not know WHO bella and alpine are. I have over 2000 and don;t know who the heck they are. Get it? if you are neither, you shouldn't care.
Bella is one of my realtors dogs names! Good post Vel....
curiousm ~ Air Force - good branch. I once planned on making it a career and, well ... that story is for my memoirs. One teacher/mentor of mine used to say "Be as smart as cow ... take what you like to eat and spit out the stubble!" There is a lot of stubble here. :)
However, you can find out some good info here to fit your buying needs then go to the bank you are comfortable using. There are several good brokers/lenders who post and will give decent advice. Some will give good advice then the next moment be in one of many sandbox routines. (Ignore that whenever possible.)
DUNES - ignore the nonsense comments. Hang in here and get th info you need. (posted on the other thread fo you to expect more info - you should have it by now.)
By starting a discussion, you can expect more of an interactive, back-and-forth experience where the conversation can go in many different directions.
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