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Is it unethical to ditch an unresponsive broker?

Profile picture for CarolineLu
My husband and I are about to sign a purchase contract for a single family home in Boston metro west area.  We overnighted all the required document to this mortgage broker three weeks ago.  So far, they're not able to quote any rate.  It's extremely difficult for this guy to contact us.  My husband called and he didn't answered the phone, and didn't call back until two days later.  My husband said it's unethical to go to another broker.  Is this the case?
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January 22 2010 - US

Replies (12)

Profile picture for Paul Mondello

CarolineLu
 
Your mortgage guy might become a little more responsive once he gets the Purchase Contract in hand, and also will be able to quote a lockable rate more accurately having a specific address to attach to it. If a pre-approval letter was written for you, you are probaly good to go, but not quite a warm fuzzy feeling going on, understood. Have your RE Agent give the MG a call or 5 for an update, as it is their job. 
"Um hi Mortgage Guy, this is RE Agent Guy, just want to make sure we are good to go with CarolinLu... (?)" 
If you continue to get the cold shoulder click here.
Wishing you well with the new home.

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January 22 2010
Profile picture for 203K Specialist
It's not unethical...No reason it shoudl take 2 days for a return call!
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January 22 2010
3 weeks ago new regs and processes rolled out. first major overhaul since TILA. Brokers are still trying to get it right , and I don't mean that to be dispraging; but each bank may have it's own twist on it and the broker has to get up to speed with each. This learning curve is probably slowing down response time for a while.
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January 22 2010
Profile picture for descrs
There is no reason it should take your loan officer two days to contact you.  You are not locked in to this loan officer especially since he
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January 23 2010
No it's not 'unethical'!!!!  He has a duty to you, and if he's not fulfulling that duty, then drop him!!!

If you went to a restaraunt and they didn't take your order for 2 days...it wouldn't be unethical for you to get up and go to a more responsive restaurant....
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January 23 2010
of course the same rules apply if your real estate agent doesn't call you back in 2 days.
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January 23 2010
Profile picture for 90 day rate locks
Norm is right about the new regs and disclosures. Lenders do not want ANY docs going out the door with an error on the GFE (to the low side) because they're on the hook for anything more than a 10% divergence. So yes there are reasons why the guy might be a little backed up.
He also doesn't get PAID unless he closes your loan, so he probably wants this done as much as you do.
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January 23 2010
There is no reason it should take your loan officer two days to contact you.

Please refer back to the BIG reason I posted on why it may take a while. (along with Doug's further details).

It's not the same as with the real estate agent trying to remember to call you durinig lunch break from  their daytime job.
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January 23 2010
Reply time should be within 24 hours under regular circumstances. But even the mortgage guy can get sick, have an emergency, or take a break.
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January 23 2010
same thing happened to my clients right around the holidays. we went into contract and the mortgage person was MIA.

They used another from the same bank and we closed 1st week in January.

It just goes to show that the right mortgage person is the key to a successful close.

we never heard back from the first guy.
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January 23 2010
Profile picture for 90 day rate locks
Meanwhile...I have a closing that is being put off by a week b/c the attorney will be away....yes---on vacation and "it is too inconvenient to close the loan before he leaves because he's too busy". Heaven and Earth will stand still and all will wait until the attorney gets back with his winter tan so we can close.

Heaven forbid the mortgage guy was on his honeymoon.

This is why I answer my cell phone in Disney, or any other place in the Western Hemisphere. Because if I don't...my reputation takes a hit.

Phyllis...check the obituaries...the first mortgage guy may have has the best excuse ever for not getting back to you.
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January 23 2010
Profile picture for CarolineLu
Thanks everyone for your input.  So this Monday my husband called the mortgage company again and talked to the boss.  His explanation was his staff messed up our informaton and he wanted my husband to repeat what we wanted...   We gave them till the end of this week.  See if they'll wake up.
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January 27 2010
 
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