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Lender is making it hard for me to see if I qualify for HARP, who else can I contact?

Profile picture for deewoo10
We are in good standing with our mortgage, but are in a lawsuit with our builder for faulty construction.  We have made the necessary repairs and did home improvement and now have a home equity loan in conjunction with our first mortgage. We'd like to combine the two with the best possible rate.  What is our best option?
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January 18 - Neptune Beach
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Answers (14)

Maybe he's having a stroke?
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January 19
the guy walks into a car showroom  and Joshua tries to sell him a refrigerator.

I mean really? 
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January 19
Profile picture for 203K Specialist
Have you gone over the deep end Joshua?
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January 19
Profile picture for Joshua A. Lerette
Your best option is to post a quote on zillow and have a million computerized auto quotes tell you what the "best rate" is and get to closing with a higher rate and fees. Your best option is to look for the "best rate" on a 30 year loan and repay all the interest you have already paid into your existing mortgage and most likely losing money in the long run with the "best rate". Your best option is to call 3 different lenders and have them compete for your business with the "best rate" and "lowest fees" without building any relationship and really getting to understand what you are truly looking to accomplish financially.
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January 19
Profile picture for Realtor Alma
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January 19
Profile picture for Courtesy Mortgage
Thanks Chuck didn't see that thread first time through.   It would be nice to see it corrected as it would be a shame to see a potential eligible and approval borrower get discouraged from applying due to innaccuate information.

OK Norm, dock 2 points off my test score!
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January 18
the terms read late penalty if paid more than 15 days after the due date/ This means the late penalty is assessed on the 17th or later; payments the 16th aren't assessed a late charge.
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January 18
Profile picture for Bob Lowery
Excellent points!   I hope Zillow actually considers these changes or stops promoting it.
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January 18
Well, give Zillow credit, they did get 3 out of their 6 questions right.   

That was pointed out to them in November but I guess it was not important enough to be changed.

You would think they would ask someone that actually knew about HARP. 
Maybe they will listen to you and make the changes you suggest.
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January 18
Profile picture for Courtesy Mortgage
Well, give Zillow credit, they did get 3 out of their 6 questions right.  

Question 2, closing your loan before May 31, 2009, does not ensure eligibilty.    When you closed is not relevant, what matters is when the loan was sold to Fannie Mae or Freddie Mac.    I'll give Zillow a pass on this one because they were on the right track with this question.

Question 3, have you done a HARP loan after June 1, 2009.   This question has no relevance.   You can do 100 HARP loans if you have 100 HARP properties.   So doing a HARP loan after June 1 does not prohibit you from an anotherHARP loan if you own multiple property.   That aside, applying basic logic here, if your existing loan is sold to Fannie/Freddie before May 31, you are eligible.    If you closed a HARP or ANY loan after June 1, is it not possible that loan sold in time to be elgible.   The question is redundant to question 2.

Bob already pointed out question 6, LTV <80%.   There is no restriction to HARP refinance at Lower LTV.

Question 4 asks about late payments.    Fannie and Freddie loans are typically due the 1st of each month and considered delinquent after the 15th.   Payments posted from the 16th until end of month are Late payments and will be assessed a Late Fee.    HARP is concerned about 30 days lates only.    Late payments from the 16th until the end of month do not prohibit you from being eligible for HARP.

Nice idea, poorly executed.
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January 18
Thank you for your feedback about the HARP calculator.  If you have more suggestions please contact me offline.  I will forward your suggestions to the correct department.

Thanks,
Candace
Zillow Mortgage Support
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January 18
Profile picture for Bob Lowery

Pretty good tool, but I noticed two things.  It doesn't ask any question about 2nd mortgages.  You can not pay off a 2nd mortgage.  It would have to be subordinated.  It might be helpful if Zillow added something about 2nd mortgage because a lot of customers have them.

Second thing I noticed is it asked if you were >80% LTV.  When I clicked no, it said I would not qualify for the HARP program.  You can still utilize the HARP program if you are under 80% LTV.  Some lenders may have this overlay, but not all do.  I have seen this mistake posted in a few posts. 

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January 18
Profile picture for Zilluminati
There is no question, about whether you are involved in a lawsuit about your property, on the HARP Eligibility Calculator. That is a rare, but real, problem. It would be under any loan program, IMHO.
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January 18
Have you used our HARP Eligibility Calculator?  This should help you.  If your looking for someone to contact.  I would recommend using our professional directory.  You can search for a lender in your area.

Good luck,
Candace
Zillow Mortgage Support
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January 18
 

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