Close

See current mortgage rates on Zillow Mortgage Marketplace

Mortgage Refi 101 needed

Profile picture for hk657
Help! I was trying to refinance our ARM (which is scheduled to reset early next year) to a 30 year fixed rate. Within 2 hours of receiving a rate and fee quote by e-mail I was informed that while the rate was the same, the fees had increased by $5,000. I was in process of locking in the rate and had given all my personal information, including my credit card number when I was informed of the increase. I requested to stop all transactions but the lender started hemming and hawing.
Am I stuck with paying the fee?
Can anyone recommend a good site for beginners to get reliable information about refinancing and possible problems to be aware of?
Am I obligated to stay with the original lender or can I take my business elsewhere?
Thank you.
  Flag content
Close
Report a Problem

Please enter a valid email address.

Close
Content flagged

We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

Close
We're Sorry
This service is temporarily unavailable. Please come back later and try again.
October 07 2008 - US

Replies (24)

Profile picture for Rob Cochems

you are in no way obligated to any lender at this point. 

 

Why did the fees change?

 

 

  Flag content
Close
Report a Problem

Please enter a valid email address.

Close
Content flagged

We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

Close
We're Sorry
This service is temporarily unavailable. Please come back later and try again.
October 07 2008
Profile picture for Joe Cafiero

No you are not obligated if you have not given them anything already and you most certainly can take your business elsewhere (if you gave them an application fee, they may try tp hold on to that but with a little prodding you should be able to get that back) as for a site to educate yourself, you are on it.  Ask away.  Everyone will be more than happy to help you out.

  Flag content
Close
Report a Problem

Please enter a valid email address.

Close
Content flagged

We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

Close
We're Sorry
This service is temporarily unavailable. Please come back later and try again.
October 07 2008
Profile picture for Colorado Lender

Who sent you this quote hk657 ?  

  Flag content
Close
Report a Problem

Please enter a valid email address.

Close
Content flagged

We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

Close
We're Sorry
This service is temporarily unavailable. Please come back later and try again.
October 07 2008

Could it have gone from conventional to FHA?  Maybe that is where the fees discrepency is?

  Flag content
Close
Report a Problem

Please enter a valid email address.

Close
Content flagged

We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

Close
We're Sorry
This service is temporarily unavailable. Please come back later and try again.
October 07 2008
Profile picture for Courtesy Mortgage

1) The lender mentioned above is?

 

a) Quicken

b) Ditech

c) Countrywide

 

  Flag content
Close
Report a Problem

Please enter a valid email address.

Close
Content flagged

We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

Close
We're Sorry
This service is temporarily unavailable. Please come back later and try again.
October 07 2008
Profile picture for gcochems

or

 

d) Lending Tree Loans

  Flag content
Close
Report a Problem

Please enter a valid email address.

Close
Content flagged

We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

Close
We're Sorry
This service is temporarily unavailable. Please come back later and try again.
October 07 2008
Profile picture for LUXURY HOME LOANS CA

HK, you are not obligated. Here's a link. You can then follow the links.

  Flag content
Close
Report a Problem

Please enter a valid email address.

Close
Content flagged

We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

Close
We're Sorry
This service is temporarily unavailable. Please come back later and try again.
October 07 2008

Rudi, we were just starting to warm up to you and then you do that. Tsk tsk!

  Flag content
Close
Report a Problem

Please enter a valid email address.

Close
Content flagged

We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

Close
We're Sorry
This service is temporarily unavailable. Please come back later and try again.
October 07 2008
Profile picture for Mike Politzer

What's Spanish for Spam? Spam? (I'm still reeling over the menudo and churro references)

  Flag content
Close
Report a Problem

Please enter a valid email address.

Close
Content flagged

We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

Close
We're Sorry
This service is temporarily unavailable. Please come back later and try again.
October 07 2008
Profile picture for Mike Politzer

Rudi - you were starting to earn your Cojones de Piedra award, now it's Cojones de Spam....

  Flag content
Close
Report a Problem

Please enter a valid email address.

Close
Content flagged

We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

Close
We're Sorry
This service is temporarily unavailable. Please come back later and try again.
October 07 2008

Espam

  Flag content
Close
Report a Problem

Please enter a valid email address.

Close
Content flagged

We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

Close
We're Sorry
This service is temporarily unavailable. Please come back later and try again.
October 07 2008
Profile picture for LUXURY HOME LOANS CA

It was brought to my attention already! ... I do have it on my ZMM profile. But, I wish there was a delete button here. It would be gone. It won't happen again!!!

  Flag content
Close
Report a Problem

Please enter a valid email address.

Close
Content flagged

We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

Close
We're Sorry
This service is temporarily unavailable. Please come back later and try again.
October 07 2008
Profile picture for khancockloans

hk675 - It would be helpful to find out who this lender is and if there was an explanation (other than bait and switch) for the change in fees.

  Flag content
Close
Report a Problem

Please enter a valid email address.

Close
Content flagged

We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

Close
We're Sorry
This service is temporarily unavailable. Please come back later and try again.
October 07 2008
Profile picture for Edmonds WA

There are more factors then Zillow takes into account in loan pricing.

 

These include:

Manufactured Housing (normally need to take the loan FHA):  Will add a large amount to costs and small amount to rate.

Location: Mortgage insurance is not available at all loan to values at all areas.  Mortgage insurance buyout or switching the loan to be FHA insured will add a large amount to costs.

Fannie/Freddie Computerized Denial: Will need to switch loan to portfolio loan or government loan and also results in a large increase in costs.  Often borrowers near 620 get denied A financing by computer and offered A- financing instead.

Mortgage credit score is not the same as consumer credit scores.  The math to evaluate the ability to pay back a mortgage is different from a credit card.  Lower mortgage scores then what you posted can have an enourmous increase in costs.

Cash out and loan to value:  Comparables as pulled by an appraiser gives a different value then what Zillow reports.  This is magnified if the loan is cash-out to create large lender risks.

Income: Verifiable income turns out not to be verifiable by lender requirements.  Computer model increases risk and costs/rate.

Other: Rates and the costs to obtain a given rate changes hourly!

 

Find out what is going on and repost on Zillow. 

  Flag content
Close
Report a Problem

Please enter a valid email address.

Close
Content flagged

We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

Close
We're Sorry
This service is temporarily unavailable. Please come back later and try again.
October 07 2008
Profile picture for Chris Corica

"I was in process of locking in the rate and had given all my personal information, including my credit card number when I was informed of the increase" - There is no reason for you to give your credit card number. Place a quote on zillow, place the request ID here and you will get all the mortgage 101 you need. Good luck!

  Flag content
Close
Report a Problem

Please enter a valid email address.

Close
Content flagged

We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

Close
We're Sorry
This service is temporarily unavailable. Please come back later and try again.
October 07 2008

hk657 - did you PAY any fees with your credit card? If so, and if you told them to stop immediately, did they refund your money or cancel the transaction? If not, call your credit card company and ask that the transaction be reversed. Tell them you told the mortgage company specifically not to charge your card. And, if I were you, I would certainly take my business elsewhere. There's no reason to have you believe one thing, then suddenly increase the fees by $5000.

  Flag content
Close
Report a Problem

Please enter a valid email address.

Close
Content flagged

We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

Close
We're Sorry
This service is temporarily unavailable. Please come back later and try again.
October 09 2008
Profile picture for hk657
Thank you everyone. I did go back to the lender, who I found on the internet. Although no explanation was provided for why the fees suddenly increased by $5,000, they did agree to reverse the charges on the credit card account and I'm under no obligation to refinance my mortgage with them. I have also been advised that it is best to deal with bricks & mortar banks only (as opposed to internet businesses.) Is that sound advice for a financially unsophisticated rookie like me?
  Flag content
Close
Report a Problem

Please enter a valid email address.

Close
Content flagged

We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

Close
We're Sorry
This service is temporarily unavailable. Please come back later and try again.
October 14 2008
Profile picture for Rob Cochems

The interent is a good place to shop...I wouldn't be afraid of it.  But no matter how you find the company...you need to try to do some research to make sure they are a decent company.

  Flag content
Close
Report a Problem

Please enter a valid email address.

Close
Content flagged

We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

Close
We're Sorry
This service is temporarily unavailable. Please come back later and try again.
October 14 2008
Profile picture for LUXURY HOME LOANS CA

Do what you feel comfortable with. You might want to check some of the government and agency websites for a little more education. As: HUD; FHA; Fannie Mae; Freddie Mac; ... Good luck!

  Flag content
Close
Report a Problem

Please enter a valid email address.

Close
Content flagged

We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

Close
We're Sorry
This service is temporarily unavailable. Please come back later and try again.
October 14 2008
Profile picture for yaegermike

HK---Most of us "internet businesses" have "brick and mortar" places that we go to everyday.

  Flag content
Close
Report a Problem

Please enter a valid email address.

Close
Content flagged

We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

Close
We're Sorry
This service is temporarily unavailable. Please come back later and try again.
October 14 2008
Profile picture for VINO VIXEN
  Flag content
Close
Report a Problem

Please enter a valid email address.

Close
Content flagged

We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

Close
We're Sorry
This service is temporarily unavailable. Please come back later and try again.
October 14 2008

My suggestion is to go sit down with a reputable mortgage broker.  You need to be able to look someone in the eyes, go through your full financial position, talk to them about your goals for the next 1yr, 5yr, and 10yrs.  Mortgage Planning is a important part of reaching your financial goals.  A professional Mortgage Planner will be able to help you reach your goals and will also be there if problems arise during the loan process.  With all the turmoil in the financial markets presently, YOU HAVE TO HAVE A TRUSTED ADVISOR who's primary goal is to help you reach yours!!!  Stay away from online lenders that are only a voice over the telephone!!

  Flag content
Close
Report a Problem

Please enter a valid email address.

Close
Content flagged

We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

Close
We're Sorry
This service is temporarily unavailable. Please come back later and try again.
October 14 2008
Profile picture for VINO VIXEN

Keith, you could always just say Ditto.

  Flag content
Close
Report a Problem

Please enter a valid email address.

Close
Content flagged

We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

Close
We're Sorry
This service is temporarily unavailable. Please come back later and try again.
October 14 2008

hk657,

 

Never give a credit card number to a lender!  If he or she request a card for payment for any reason I think I would find a new lender.

  Flag content
Close
Report a Problem

Please enter a valid email address.

Close
Content flagged

We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

Close
We're Sorry
This service is temporarily unavailable. Please come back later and try again.
October 14 2008
 
  • Be a Good Neighbor. Be respectful and on-topic. No spam or self-promotion! See our Good Neighbor Policy.

Have a question? Ask it here.

What's this?
Close

By starting a discussion, you can expect more of an interactive, back-and-forth experience where the conversation can go in many different directions.

Or start a discussion
Related Discussions
Profile picture for Andreasmolin
DiscussionHow to select a quote on Zillow Mortgage Marketplace
  • Posted by Andreasmolin
  • 4 days ago
Profile picture for Andreasmolin
DiscussionHow to fill out a loan request on Zillow Mortgage Marketplace
  • Posted by Andreasmolin
  • 4 days ago
Profile picture for Andreasmolin
DiscussionHow to post a Review on Zillow
  • Posted by Andreasmolin
  • 4 days ago
Profile picture for BradRicucci
DiscussionWhy I am not eligible for HARP?
  • Last reply by BradRicucci
  • 4 days ago
Profile picture for Carl Hawthorne
DiscussionZillow Mortgage Marketplace iPhone App!
  • Last reply by Carl Hawthorne
  • April 26
Related Articles
GuideJumbo Loan
GuidePrivate Mortgage Insurance (PMI)
GuideA QUICK ARM 101
GuideA QUICK ARM GLOSSARY
GuideLOANS (A 3-MINUTE ARM GLOSSARY)
Compare Mortgage Rates
Be A Good Neighbor

Zillow® Advice depends on each member to keep it a safe, fun, and positive place. If you see abuse, flag it. More on our Good Neighbor Policy