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Answers (2)
- Camprop
- Contributions:2
Dear Neil,
I am looking at my online bank account information and my balance is down by 3 payments of $9.95. They are not "pending" however I can call the bank and find out if they are not going through.
Margaret Ersinghaus
I am looking at my online bank account information and my balance is down by 3 payments of $9.95. They are not "pending" however I can call the bank and find out if they are not going through.
Margaret Ersinghaus
- Neil R
- Contributions:2899
Hi Camprop -
I checked our system and it appears the initial charge did not go thru to due to failure of address verification.
Sometimes what happens, is the bank thinks we are trying to charge you multiple times. These charges will appear as pending on your statement. Please look at your statement and see if you see "pending" next to the charge(s). When the bank realizes we didn't charge you, the pending payment(s) drop off.
This can occur for a number of reasons, but mostly its from hitting submit more than once.
The most common error, is putting in the wrong zip code. Also, we do not accept corporate cards, canadian cards, or P.O. Box #'s.
Thank you.
Neil
Zillow Customer Support
I checked our system and it appears the initial charge did not go thru to due to failure of address verification.
Sometimes what happens, is the bank thinks we are trying to charge you multiple times. These charges will appear as pending on your statement. Please look at your statement and see if you see "pending" next to the charge(s). When the bank realizes we didn't charge you, the pending payment(s) drop off.
This can occur for a number of reasons, but mostly its from hitting submit more than once.
The most common error, is putting in the wrong zip code. Also, we do not accept corporate cards, canadian cards, or P.O. Box #'s.
Thank you.
Neil
Zillow Customer Support
Need a REFUND for billing error
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