No luck with real estate agents

Profile picture for berrysncream
My boyfriend and I are looking to find a house in the Phoenix Metro area.  We are on our second real estate agent.  Our first seemed to lack knowledge of various aspects of the industry.  The agent we are with now only deals with bank owned properties and wants us to limit our search with her to just a couple of zip codes.  She also keeps choosing homes for us at the top of what we qualified for with our mortgage broker opposed to the maximum purchase price we told her we were comfortable with paying.  We are feeling very discouraged because we feel that we are very limited with our possibilites with this agent.  We are already pre-qualified and do not want to go through that process again if it can at all be avoided.  Both agents were referred to us by family and friends.

Does anyone have any suggestions on what we can say to our agent to make her get the picture or even in finding a good agent that will work for us and stay within parameters we set?

Thank you!
Danielle
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February 03 2010 - Phoenix

Replies (60)

Try to contact with this agent, he seem to has wise acknowledge of the real estate market in your area, and seem to be a good agent also.
 
http://www.zillow.com/profile/azrob/

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February 03 2010
Profile picture for sunnyview
Sounds terrible. I hate it when my agent won't listen to me. Here is the story as I see it. A good agent will listen to you and make suggestions based on YOUR goals as a home buyer, a bad one won't. Real estate agents are in the business of selling and to that end they need to sometimes be reminded that the "customer is always right." This agent may be workable, but she needs to accept that you are the buyer. You choose the zip codes, you decide your upper limit. You need to put her on notice that you do not appreciate her not listening to your financial limits and buying goals. Be clear and tell her if she cannot adjust that you will find another agent. I think it is important to be honest and give her a chance to fix it.

If she shows you one more house after that out of your financial comfort range. Thank you for you her time and tell her that you are going to use another agent. You will not have to prequalify again if you change agents so that should not be a worry. There are good agent that will listen and help you find just the right house for your needs and goals. It may take a few tries, but it is worth it. Be clear about your goals upfront when you look for an agent, keep your maximum qualification amount PRIVATE from any agent in the future and see if they listen to you. You should know in the first couple MLS lists they send if they are getting closer to finding what you are looking for once you give them feedback on the list. If not, move on. There are good agents and if you don't have one, you can find one. There are several agents who post on Zillow in Phoenix so you can talk to them a little and see if there's a connection.
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February 03 2010
Just a suggestion. Call an agency in your area, and ask to speak with the Broker. Ask if he or she is a non-competing broker. If so, ask the broker to recommend an agent based on your needs.

Best of luck!
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February 03 2010
Contact Ken Reid, an experienced, reliable EXCLUSIVE buyer broker  (no conflicts of interest). He will listen. [Contact info removed by moderator] Buyer's Broker of Arizona
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February 03 2010
Profile picture for dacolan
I second White Picture's endorsement of Roberto Ribas (screen name: azrob). He is one of the highest qualified and most well regarded agents on Zillow's message boards, IMHO.

I suggest checking out his profile and reading through some of his past comments, suggestions and advice he's posted on these boards over the years to get a better feel for his overall approach and knowledge of the market.
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February 03 2010
Profile picture for sunnyview
Totally agree with the other posts. Roberto Ribas is a top notch agent and very smart about the market in Phoenix. 
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February 03 2010

If you want an agent who truly, and exclusively, represents you as an Exclusive Buyer's Agent the most important question you can ask is, "does your brokerage take any listings"? It is the only way you can be guaranteed you're working with a true consultant and not a sales person. Over 18 consumer advocate groups will tell you the same thing. I can save you some time. To my knowledge there are only two Brokerages in Phoenix who can honestly answer no to that question and I'm one of them. I wish you the best of luck with your search and if you have any questions please feel free to contact me.

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February 03 2010
roberto ribas is a passionate realtor. He has a heart
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February 03 2010
I don't want to risk swelling anybody's head, but I agree with the above posters who suggested contacting Roberto Ribas. His background and education beyond real estate sales could prove to be far more beneficial than finding a door opener with a pocket full of NAR lines.
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February 04 2010
I think you should go straight to the listing agent, and cut out the "door opener". The "door opener" is just trying to drive the price up. There's probably no way the "door opener" could earn even $300 worth of their commission. If you are patient, you could cut out the "sign planter", too. You got this. You don't need an agent. This is not international espionage, it's Real Estate. A monkey, with a telephone, can do it. That said, just get a Real Estate lawyer to help you.
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February 04 2010
Hamp Yonce. The person is in AZ while you are in another state. We don't use real estate lawyers in sales here. They take too much time to review documents while in real estate minutes matter, especially if this is in  a price range where we have 20 contracts for one home in first few days.

If you say that real estate agent is just a monkey with a telephone- can I ask: are you a monkey?
"you don't need an agent" is this a joke???

Danielle: there are hundreds  of great agents in phoenix. look for full time realtor. Someone who knows the are you are looking in. Examples you made make me upset because there are still agents out there who damage our -Realtors- reputation.

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February 20 2010
- A monkey, with a telephone, can do it.

Funny thing, though, they never do.

 
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February 20 2010
Hopefully, you have found an agent. If not give Chuck Melde with Keller Williams a try. [Email address deleted by Zillow moderator]
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October 27 2010
Profile picture for SteadyState
You have two options, Get a real good agent (Rob - based on my readings of his posts appears to be very familiar with RE in your state and will not fall prey to hype).
Else go to the listing agent directly. In the Internet age the buyer agents typically do not earn their commission as you have seen. Most (not all) are only motivated by the commission they can realize.
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October 27 2010
Danielle -
   If you have not signed a BuyerAgency Agreement, you are under no contractual obligations to your agent.  BUT, as a matter of courtesy, you may want to have a "Come To Jesus" meeting with this agent - letting the agent know of your displeasures.  If things don't change, you have no further recourse but to switch - yet again.
   If you do switch, I might suggest using credentials such as the CRS designation, to point you in the right direction.  Yes, there is no guarantee but CRS designation is "earned" rather than "bought.  A new - or inexperienced - agent will not qualify and cannot obtain it.
   Good luck!
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October 29 2010
I would talk to 2 or 3 other agents to find your fit.  Their are a lot of agents out there, all with a variety of experiences and specialities . . . More and more these days buyers are shopping for the right agent, similar to sitting down with sellers for a listing appointment.
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October 29 2010
Profile picture for dacolan
Ms Brown,

If you're attempting to respond to the OP directly, it's unlikely they're still checking this thread. Ms Smith apparently resurrected a thread that is over six months old for the express purpose of posting SPAM.
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October 29 2010
The problem with "exclusive {anything} agents" is that they aren't well rounded.  And, if you want to have the best representation, then you need to find someone you trust who has experience both listing and selling homes of all types (normal sales, bank owned, and short sales).

Ask a friend you trust who they used to help them.  That's usually the best way to find someone you'll click with.  

Our job is to represent your best interests, not ours.
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January 19 2011
There are good Agents out there who will truly work in your best interest, not just their own. Interview several until you find one you are comfortable with!
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January 19 2011

I

I'm an agent on Cape cod and hear your story often. I'd recommend looking for experienced individuals rather than brand names you think must be good simply because of the firm they're affiliated with. I'd make phone calls to several of local real estate offices in the area you're looking.  Unfortunately it ends up being the luck of the draw as you'll be talking to the next up agent who might have 20 years experience or 6 months experience. You just need to talk to them and get a feel of their experience or lack of and decide for there if they might be right for you. You'll find one you feel good about with a little effort. Referrals from friends and family can be a good way to find a good gent as well.
 
 Be careful of what you sign when you have a personal meeting with the agent as you can get yourself locked into them for a period of time. Most states require the agents have you sign an agency disclosure at your first meeting. I'd suggest asking them your options as what types of agency are available to you and go with the least binding if binding at all to you as possible for the time being.  If you don't like anything about them you can move on.
 
There's plenty of very good agents out there that would love to have your business, you don't need to settle.
 
Best of luck!
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January 19 2011
Jon, Maggie, James,

Just wondering exactly who you are talking to.
This post is almost a year old.
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January 19 2011
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@ Joan...

There must be a wave of new REAs looking to boost their "contribution". I've noticed more than a few zombie threads today...and have unknowingly stepped into one-or-two.
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January 19 2011
Ask to speak to your agents broker, if you are not getting through to her about your wants and desires of purchasing.  If you still not happy find a new agent. 
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January 19 2011
Remember, your agent works for you!  You should feel free to review with them your likes and dislikes of their service.  A good agent will welcome this feedback - if you don't like what they're doing chances are future clients of theirs will also feel the same way.  You'll be doing them a favor letting them in on your thoughts and feelings.  If after your talk the agent doesn't streamline their efforts to what you want and need, let them know you would like to move forward with another agent.  Might be a good idea to "interview" a few agents and find out who you feel comfortable with and to who you can speak freely and be heard.  Ask them about their past clients and what feedback they have gotten.  Buying and selling a house can be a rollercoaster of emotions, it's always best to go into it with someone who you know without a doubt is on your side!
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January 19 2011
It puzzles me when someone says that they are working with an agent that isn't listening to them

It is so important for buyers and sellers to talk to the agent before they decide to work with them.

Ask people you know if they have worked with an agent that they want to recommend.  A peronal referral from someone you know is the best way to find a great agent.

If you don't know anyone who has worked with a local agent, then make an appointment to meet with an agent at a reputable company and talk to them.  Ask questions.  If you don't feel that they know what is going on, then move on to another one.  Call a Broker/Owner and ask them to recommend someone in their office who will fit your needs.



 
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January 19 2011
I have to know this.  Seriously, I am dying to know.  How many people, especially agents, bother to even read the answer that comes RIGHT BEFORE THEIRS, let alone actually have enough respect to read through the last few answers before they bother posting?!  Maybe even, (GASP!) all the answers.  I have actually read through threads that were hundred of answers long.  Seems like the thing to do before I bother putting my penny in. 
And it may even give you a clue that the thread is really old.
Just wondering.  Really, really wondering.
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January 19 2011
A big thankyou to those that recommended me. I'm not sure if this poster ever contacted me, but if they are buying in my area of the valley, I'd be delighted to help.
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January 19 2011
Well, One year already.
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January 19 2011

When I work with a buyer, especially a first time homebuyer, I explain it like this: The more you tell me about what you want and don't want, the easier this process will be.  You will not insult me by not liking what I like, because I re-program my brain with the buyer's preferences and go shopping with my knowledge of the market.  For example, I like highly contemporary homes; a suspended stairway & commercial kitchen appliances; stained concrete floors float my boat.  The buyer may prefer a traditional Colonial with a picket fence and formal dining room. So, I discard my preferences and become that buyer while we shop.  I temporarily fall in love with the buyer's vision.  Since I love shopping,  my job is a complete joy when the buyer is happy in the end because I have found what I was looking for too.  It's a win-win.

It sounds like you have not been as vocal with your realtors as you have been on this post. Try opening a line of communication that is extremely forthcoming with Agent #2, but if you cannot reach the right comfort level, you need a new agent.  Good luck. 

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January 19 2011
Like anything in this world, it's smart to shop around for the perfect agent. Speak with 2 or 3 other agents besides the two you've already spoken to. My gauge to determine whether or not an agent is good is to see how much they speak.  And you can usually tell within the first 10 minutes of meeting. If they sit back and listen to your needs, they will be good.  If the first 10 minutes are filled with "I can do this, and I can do that", chances are they are not looking out for your best interests.  Either way, good luck to you!
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January 29 2011
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