Old listings on Zillow, houses that have already sold. The agents don't remove- what to do?

Profile picture for Tinker57
It seems like the agents have either gone out of the business or are not interested in removing the listing because they get calls on what seems to be an attractive price.   How can I notify Zillow of this? This has happened so much I'm feeling I can't trust the site anymore.
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April 23 2010 - Nutley
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Answers (42)

Best Answer
Profile picture for Lmidgett
You can remove your listing on your home. As for the others there is a button on the bottom of the listing were you can report it, if you know that it is not in fact on the market.
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June 25 2010
Profile picture for MyaBerlyant
Posted before we had our MLS discussion :)
Am I the only one enjoying syndicated MLS?
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June 12 2011
Profile picture for wetdawgs
@Mya:   Zillow is not syndicated with the regional MLSs in most parts of the country, so your comments are not accurate.  Therefore, if an agent wishes their listing to be on Zillow, they (or their broker) must get the information into a data feed that actually goes to Zillow.  

If the agent isn't responsible for their listings and feeds, who is?

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June 11 2011
Profile picture for MyaBerlyant
It's not always the agent's fault. Zillow (and other sites like Trulia, Yahoo, Hotpads, etc) pulls the information from MLS. The agent is required by the MLS to update the MLS profile - but it doesn't always reflect on Zillow. 

You should NOT trust Zillow in terms of accuracy and up-to-date information. If you have an agent, ask him or her to set you up on automatic listing updates for properties within your search criteria.

Good Luck!
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June 11 2011
I have has some similar issues with Zillow.  Clients have contacted me to have a posting from Zillow removed even when it was not my listing.
I explain to the client that their realtor can and should have the listing updated and revmoved it it has sold.  I also contact Zillow on their behalf and Zillow has corrected the situation.
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June 06 2011
Oh boy... I am SO totally on board with you in being upset about this. Let me tell you a bit about what's going on, on the agent's side of the table (speaking from personal experience): I had a listing last year that was finally put onto Zillow after a long delay (was already in escrow by that time). I couldn't make the status update myself (to mark the house "Sold") for some strange reason that made no real sense to me (my account, my listing, why not under my control?).

I emailed, posted an online query for Zillow, and spoke directly with Customer Service, asking that the listing status be corrected. I noted that the property was sold, for how much, what day the close of escrow occurred. To this day, I have a floating listing on Zillow that STILL shows up as "Active". It is really frustrating. It makes me - as an agent - look incompetent. I pride myself on being anything BUT incompetent!
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June 05 2011
Profile picture for Carol Namath
I'm wondering if it is helpful to keep getting so much good advice almost a year after you were able to identify the best answer to your question?

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May 30 2011
Profile picture for angelicablatt
I see this time and time again. Agents are either lazy or want the listing to continue to show so that it appears that they have more listings--perhaps..does a listing need to be removed or just listed as sold?
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May 13 2011
Profile picture for caterichmond
I refused to let my agent put it on Zillow after I had trouble with another agent.  Real estate agents get lazy and once the deal is done do not bother to answer or respond to problems.  Now, I maintain all controls as the seller.  At least I know what I have done and can take care of it.  It literally took threats to contact the real estate board before she got off her duff to delete the information.  The problem might be how Zillow allows the information to be submitted online.
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January 25 2011
Profile picture for Sharon Lewis
Hmmmm, we need new questions as this person wrote this back in April
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January 16 2011
Profile picture for sunnyview
This is not so much a Zillow problem as it is an agent problem. Agents who leave information up on the automated feed being sent to Zillow need to remove it.

Anyone who has their listing still up should email the agent and not take no for an answer. You can see where the for sale listing is coming from by going to the bottom of the home page. At the bottom, it will say "listing provided by" with a hotlink to the home site that has the automatic feed. If your house says for sale and has an automatic feed showing up from the agent, they need to remove it. 

Do not accept finger pointing. Agents are responsible for removing the listing and Zillow does not post ANY houses for sale that agents or owners have not directly submitted as listings. Zillow can help remove the listing, but the feed is the agents responsibility.

I understand that agents manage a lot of feed and that sometimes they slip through the cracks, but the feed starts and stops with the agent's office so you have to address the problem there to get it resolved completely.
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January 16 2011
Profile picture for jsmall1
Contact customer sevice  by phone or by email I am sure Zillow wll take care of the problem imm.
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January 16 2011
Profile picture for LB HB REALTOR
Report it on the bottom of the listing.
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January 15 2011
Profile picture for Sharon Lewis
I know this is an old question but it constantly pops us. Flag it on the site.
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January 14 2011
Some Listing Agents just don't follow up or update there listings. Its very easy.

Millie
Exit Realty
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January 11 2011
Profile picture for Tyler Rygmyr
I know it can be frustrating.  Zillow has instilled a program that removes listings after a certain amount of time.  Can anyone confirm this...is it 6 months?
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January 03 2011
If you know that the home is no longer on the market you can ask your agent to remove it, ask Zillow to remove it or ask me and I will help you.

Rhonda~the~Realtor®
Rhonda Aflakian
[link removed by moderator]
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December 30 2010
Profile picture for Frank J Festa
Tinker57, did you sell it? Regards,
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September 08 2010
There are lots of recommendation below.
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September 08 2010
Profile picture for Frank J Festa
Tinker57, was it removed? Regards,
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September 03 2010
In many cases listings are pulled through feeds that update occasionally. If the agent has not placed the property on one of these sites on their own...they may not even be aware of it.   I get calls all the time from properties sold 6-8 months ago and I have to ask people where they found it.  I do subscribe to at least 8 websites that I can professionally control but I still get calls from websites I have never heard of.
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September 02 2010
Profile picture for sunnyview
Honestly some agents don't bother. I used to blame syndication, but I saw too many using sold listings as lost leaders. If there was a board issued fine for false advertising 30 days after a close, I bet the old listings would magically come down in short order. Agents that leave listings up on purpose make honest agents work harder and look bad.
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September 01 2010
With syndication sites the listing can get in multiple times.  It might take an agent more time to remove them.
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September 01 2010
Profile picture for Wayne Goodman
Hi.  I believe agents to be well-intended in this respect.  It most likely is a question of remembering and then the time to do the removal.  In many cases our listings are on multiple home-search sites and it may take a little while to get through all of them to update them as to current and past listings. 
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August 31 2010
Profile picture for iwona76
Call Zillow customer support. Give them the address and they will contact the agent and remove the listing.
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August 31 2010
Profile picture for NinaChmiel

Go to the mls site for your area.  That's where all the info is up to date.

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August 10 2010
Profile picture for Frank J Festa
Tinker57, if the listing is on the site that is a free ad for the Agent. Regards,
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August 07 2010
Profile picture for sunnyview
Agents need to follow up and remove their listings, but sometimes do not since they have listings on so many different sites at once.
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August 06 2010
Profile picture for Amy Prumo
Yes, buyer have told me about homes on here, and then I check and they have already closed
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August 06 2010
Profile picture for SaraSellsREMAX

I have not figured out HOW to remove a sold listing from zillow. So I think it is a zillow problem not an agent problem.  Someone please advise.  Thanks.

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July 26 2010

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