Property Manager is avoiding responses or very slow (15 days late) in responding to emails

Profile picture for taza
  • taza
  • Contributions:15
We have a property manager who is a solo person and has a lot of experience. Her charges are reasonable and does not charge 'vacancy fee' however, when a few preoperties are vacant, she responds in about 15 days.

As a owner of few properties, what are my rights to fire her? Her contract states that we are bound to the contract till the end of lease for each property - or else, we need to pay her the property management fee for the rest of the pending period. I do not mind doing that, however, I do not feel comfortable because of her attitude and response time.

Question is: If I have supporting documents to prove her late responses, what are my rights to fire her? I will clarify if there are questions. Thanks!
  Flag content
Close
Report a Problem

Please enter a valid email address.

Close
Content flagged

We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

Close
We're Sorry
This service is temporarily unavailable. Please come back later and try again.
February 10 - Peoria
  • Be a Good Neighbor. Be respectful and on-topic. No spam or self-promotion! See our Good Neighbor Policy.

Answers (5)

Profile picture for PHX AZ RE BROKER
"Chris is right, but she is in Arizona, and I'm assuming that you are in Illinois."

Actually, the OP's message is posted as Peoria, AZ - a great city in which to have rental property.
  Flag content
Close
Report a Problem

Please enter a valid email address.

Close
Content flagged

We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

Close
We're Sorry
This service is temporarily unavailable. Please come back later and try again.
February 23
Profile picture for Bruce Cadden
As a full time property manager, communication is basic and key. You always have the right to terminate her if she is not satisfactory, and you should.

It may cost you, if that's what the agreement with her states. You signed it, lesson learned. Chris is right, but she is in Arizona, and I'm assuming that you are in Illinois. To play it safe, have an attorney review the agreement and solicit advise for your best "out". A negotiated settlement is your best option.
  Flag content
Close
Report a Problem

Please enter a valid email address.

Close
Content flagged

We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

Close
We're Sorry
This service is temporarily unavailable. Please come back later and try again.
February 22
Profile picture for PHX AZ RE BROKER
I do have to ask for clarification to "15 days response" - does this mean she doesn't answer her calls for 15 days, or doesn't find a renter for 15 days, or doesn't make it rent ready for 15 days?

Even if your Property Management Agreement has no clause of early termination, your Property Manager is most likely in in breach of the agreement contract if they are not doing their job in a responsible manner. In Arizona, this is grounds for unilateral termination of the contract. Likely you can fire them without recourse or penalty.

First, ask in writing to be let out of the agreement immediately without penalty, citing the breaches. Most Property Managers will do so. Copy the letter to the Manager's Designated Broker - they most likely will not want potential litigation over this.

Do contact an attorney if this meets resistance. I am a Broker that handles Property Management, but not an attorney. The above is not intended to be taken as legal advice. Best of luck! Let us know how it turns out.
  Flag content
Close
Report a Problem

Please enter a valid email address.

Close
Content flagged

We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

Close
We're Sorry
This service is temporarily unavailable. Please come back later and try again.
February 20
The conditions for firing her will depend on your contract. You will need to review the contract to see if she is meeting her obligations. If she is not, you will need to follow your agreed upon remedies.
  Flag content
Close
Report a Problem

Please enter a valid email address.

Close
Content flagged

We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

Close
We're Sorry
This service is temporarily unavailable. Please come back later and try again.
February 11
Profile picture for wetdawgs

This seems like a question you would need to review with your attorney.   Take the contract and its description of responsiveness plus the other documentation when you visit the attorney.

  Flag content
Close
Report a Problem

Please enter a valid email address.

Close
Content flagged

We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

Close
We're Sorry
This service is temporarily unavailable. Please come back later and try again.
February 10
 

Have a question? Ask it here.

What's this?
Close

By starting a discussion, you can expect more of an interactive, back-and-forth experience where the conversation can go in many different directions.

Or start a discussion

E-mail successfully sent!Submission failed!

Related Questions
Profile picture for Pat Lord
QuestionTrying to manage a rental home for an out-of-state owner/friend.
  • Latest answer by Pat Lord
  • January 10
Profile picture for Jeff Masich
QuestionI want to put my house for rent
  • Latest answer by Jeff Masich
  • December 15 2010
Be A Good Neighbor

Zillow® Advice depends on each member to keep it a safe, fun, and positive place. If you see abuse, flag it. More on our Good Neighbor Policy