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Refinance Quotes on the Internet

Profile picture for zoanax
Has anyone here received refinance quotes on the internet before? I found a few places and am wondering if anyone has had any experiance with them. The places I found that seemed reputable were:
www.quickapply.com
www.lowermybills.com
www.bankrate.com
www.quicken.com
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September 21 2007 - US

Replies (45)

Profile picture for Bobb
  • Bobb
  • Contributions:50
You can find a complete list of internet refinance companies (including those you have mentioned) at www.Refiy.com
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September 21 2007
Profile picture for Colorado Lender
If youre willing to trust somebody youve never met and only know from the internet with a financial transcation dealling with hundreds of thousands of dollars...GOOD LUCK!!!




In other words.....deal with someone you trust, get a referal from a friend, co-worker, anything....Someone you can sit down with and see if youre comfortable with, not some jack--ss over the internet/phone who you'll never see/meet......Real easy to be taken for a ride in this business, and the first step is conducting a financial transaction with a complete stranger.....
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September 21 2007
Profile picture for kirkwilliamsgroup
It is difficult to determine where your personal information may end up. If it turns out to be in the wrong hands the effort to correct is a nightmare. It may end up in India, and I am not joking.

Many cases of predatory lending can be identified with the internet however there are obvious exceptions.

Just like going on line to buy stuff, just because it is on the internet does not mean it will be the lowest price or the best loan not to mention shopping rate over the internet is a fools game.

Shop the professional. Like Nic07 says, go in your back yard your sphere of influence. An estimate is only as good as the person and their expertise giving it to you. It's a big decision, don't be lazy, shop the professional otherwise you will end up like the winey bunch we hear about on the news that "claim" they didn't know what they were getting or were not informed.
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September 21 2007
Profile picture for Bobb
  • Bobb
  • Contributions:50
Most of the large, well known online lenders also have the highest customer satisfaction. I don't promote any one, but here's an example of one of the top online lenders, E-LOAN:
~ Awarded Top Financial Company for Privacy (March 2006)
A national independent study of consumers conducted by TRUSTe and the Ponemon Institute ranked E-LOAN as one of the top three most trusted companies for privacy in the United States.
~ Rated "Best Overall" Mortgage Web Site for Third Consecutive Win (February 2007)Keynote WebExcellence has ranked E-LOAN as the number one mortgage web site. E-LOAN took top honors in all user tasks, which included Get Rates and Select Loan, Apply for a Mortgage, Apply for a Home Loan, and Learn.
~ Ranked #1 for Customer Respect (November 2006)
The Customer Respect Group, an international research and consulting firm that focuses on how companies treat their online customers, reported that the E-LOAN Customer Respect Index (CRI) Rating was the highest among all financial services firms in their independent survey. E-LOAN led the overall ranking with a consumers' trust index score of 7.9 compared to the industry average of 5.7.
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September 21 2007
Profile picture for zoanax
Wow. This is great information. I really appreciate the comments you all have posted. I am still wondering if anyone has actually had any personal experience with getting an actual quote from one of these companies?
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September 21 2007
Profile picture for MelissWa
www.quickapply.com
www.lowermybills.com
www.bankrate.com
www.quicken.com

When you contact any of these companies you provided - they sell your information to a handful of lenders who purchase that information.

The internet companies may be reputable but the lender they sell your info to may not be - so what happens with an unhappy consumer? Pass the responsibility to the lender who bought your information - and the internet company remains untarnished.

Some of my clients have done fine with an internet company - some of them have not. It's a shot in the dark.

Best to do your own shopping directly with the lender - that way, you know who you are getting quotes from - and you control who is pulling your credit versus giving your information to a lead generation company.

Also - something very important to note is that real estate is local! Meaning that property and their values are different region to region - a lender who is not local to you may not understand the property in that area.

Good Luck!
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September 22 2007
Profile picture for Bobb
  • Bobb
  • Contributions:50
Most of the large, well known online lenders also have local, individual professional agents available.
Try calling the "800" number on their website. It can be just like meeting with any other lender.

Always shop around for at least 2-3 quotes (also known as double "app")
You can find a complete list of internet refinance companies (including those Melissa has mentioned above) at a website such as www.Refiy.com

As far as security and privacy, most of the top companies are similar the E-Loan report:
A study of consumers conducted by TRUSTe and the Ponemon Institute ranked E-LOAN as one of the TOP THREE MOST TRUSTED companies for PRIVACY in the United States.
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September 23 2007
Profile picture for ELender
My mother-in-law actually did a HELOC with E-Loan a few years ago and it worked out wonderfully. The whole thing was we both felt that he knew what he was talking about and was actually a really good originator. She called back on another occasion about something else and got someone that just started working there and didn't really know anything. The call centers typically don't have the experience level to match retail shops.
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September 27 2007
Profile picture for Colorado Lender
Have heard nothin but horror stories about people trying to do a traditional mortgage over the internet, but have heard that just doin the equity lines or small loans have gone well...
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September 27 2007
Profile picture for www.loanze.com
Be sure to advise those who have these "horror"stories to report them back to the companies they worked with. Swift action will be taken. Reputable internet lenders hold tremendous value in complete customer satisfaction. Some of the best lenders can be found on sites as previously mentioned by Melissa.

www.refiy.com
www.eloan.com
www.bankrate.com
www.lendingtree.com
www.lowermybills.com
www.quickenloans.com
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September 28 2007
Profile picture for kirkwilliamsgroup
" Be sure to advise those who have these "horror"stories to report them back to the companies they worked with. Swift action will be taken."

I'm curious what that swift action would be after the loan is closed and recorded. A free appraisal next time you refinance with them?

Shopping rates over the internet is a fools game. There may be reputable internet lenders but you must be honest and note how difficult it is to determine who those reputable companies are.

Shopping rate is not smart and is the wrong approach. For those that found that "low" rate got what they asked for....a "low rate". A teaser rate. A rate that will be adjusting shortly. That's where some of the trouble is today. Unfortunatly the public continues to believe rate is the most important factor.

If an individual would simply consult someone they trust or in their sphere of influence to assist them in locating a LOCAL lender to consult with the result will end up in most cases to be an individual with the right program competitively priced. It is really that simple.

So for those that wish to follow the herd of rate shoppers good luck. Enjoy the FREE appraisal!
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September 30 2007
Profile picture for morganb
Zoanax,

The number one thing to remember when using these services is just because they sell your information to "only" 3 or 4 "approved lenders" there are many of those lenders who hand your information out to 10 or more agents. They play the "who can get zoanax on the phone first" and you get hammered with phone calls.

Be prepared to spend a lot of time on the phone, sifting through a lot of bogus offers as these people try to compete for your business. If you are set on using the internet to find financing you should check out the article I wrote about it in the Zillow Real Estate guide called "Six Things You Should Know Before You Shop Online for an Interest Rate" which can be found here:
http://www.zillow.com/wikipages/Shopping-for-interest-rates-online

Good luck, and remember the old adage "If it sounds too good to be true, it probably is!"
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September 30 2007
Profile picture for www.loanze.com
When you are ready to shop for a loan, you can work directly with a lender or with a mortgage broker representing many individual lenders.
~ Direct lenders are lending their own money, have in house programs and make the final decision on your application ~
Mortgage brokers are intermediaries who represent many lenders and loan programs from which to choose.
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October 01 2007
Profile picture for DebtFreeDave
If you like stress go for it. I would stick with someone you can visit with near where you live. You wouldn't give your money to a stock broker you have never met, why would you get a mortgage with someone you don't know. It's nuts....
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October 02 2007
Profile picture for not available b
I want to put this in perspective for you: Would you look for a CPA to do your taxes by shopping online? Would you find an attorney online? Would you find a Doctor online? I know that I wouldn't...but that is a personal preference.

If you wouldn't "shop" for one of these other critical professions online, why would you "shop" for the "best deal" on the largest transaction you will probably ever make?

In the Mortgage Banking business, there are a plethora of ways for the consumer to be misled or inticed into a loan that may not be right for your short and/or long-term situation. There is a reason why you are hearing of so many lawsuits with regard to mortgage transactions right now...and most are as a result of poor advice by an Originator. Although this poor advice is not limited ONLY to Online companies, there is a higher likelihood of this type of abuse for a couple of logical reasons:

Online Originators are typically not licensed, are rarely involved in the local community, and almost never run the risk of bumping into one of their clients at the grocery store. If you have questions with regards to your mortgage choice AFTER the loan closing, you will have a very low likelihood of contacting the same person who originated your mortgage in the first place. Therefore...if you are searching the internet, there is less accountability when choosing a professional to manage your sensitive personal information and helping you choose a financing option for your largest personal transaction.

I would echo the advice already given: Speak with people you trust and get a referral to a local professional with whom you can speak again AFTER the closing of the loan. There's a lot less chance of headache if you use the same logic you might employ to find a doctor, CPA, or attorney. You may save a buck or two by choosing an internet company, but if you are wrong, it will most CERTAINLY cost you thousands to correct the situation.
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October 03 2007
Profile picture for Colorado Lender
Schem-Good Post!
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October 03 2007
Profile picture for jmgraham48
I work for the online division of a major lender in the country. Our leads are purchased from Lowermybills. While there are a few unscrupulous originators and companies out there, I will say that a refinance online can save a lot of time, energy, and hassle. Due to superior technology and an automated underwriting system, I can pull up rates, costs, and terms within the parameters of a phone call based on them locking in to the terms. Before each call, I explain to the consumer that I need them to be absolutely candid about their financial situation and require them to either retrieve a W-2, paystub, or Schedule C. As long as they are accurate with their income and pending a clear title and appraisal, they close with what was promised. Sometimes we do NOT require an appraisal at all. All docs can be faxed or emailed for the client to review immediately. The client does not have to take any time away from work for the initial interview nor for the closing as opposed to the arduos process of walking in to an "old fashioned mortgage shop."

I completely disagree that a "local" lender always has the best intentions. As someone that has worked for a company in the past that was only making deals to the immediate community, our location did not always mean that the client was getting the best terms. Most of the sales consultants input hidden fees in order to boost their commission. They figured that since they had built a rapport with the client that it didn't really matter. Sadly, in most cases, the client wouldn't even question it. Some people, after coffee and donuts, have this ingrained trust with someone that doesn't care about you after the loan funds. While this is not always the case, I did want to point out that while "shopping" online maybe tedious, one CAN find good terms and full disclosures quickly and efficiently if they apply for financing online.

jeremy.graham@mortgagefamily.com
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October 04 2007
Profile picture for Bobb
  • Bobb
  • Contributions:50
YES! yes! - jmgraham48 - I couldn't agree more!
Here are a few links mentioned in the previous conversations which may be of assistance.

www.Refiy.com
www.eloan.com
www.bankrate.com
www.capitalone.com
www.lendingtree.com
www.lowermybills.com
www.countrywide.com
www.quickenloans.com
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October 04 2007
Hi

www.daviehomefinance.com
www.eloan.com
www.bankrate.com
www.lendingtree.com
www.lowermybills.com
www.quickenloans.com

These are the best and most reputable sites in the country in my opinion.

Check it out.
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October 05 2007
Profile picture for Colorado Lender
And.......The top one is YOURS......geez do you have any shame at all??
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October 05 2007
Profile picture for kirkwilliamsgroup
"I completely disagree that a "local" lender always has the best intentions."

I am going to presume that "jmgraham48", bobb and "tom" are honest professionals.

Your observations however(referring to comments by "48") seem to be disingenous at best. You seem to be giving a sales pitch and working it pretty hard.

The reader of your comments is taking in great faith that you have good intentions. An estimate or any information you have just communicated is only as good as the professional giving it don't you agree?

My point is so where is the consumers reference point? How do they know you are acting in their best interest? Just person to person here, don't you ever ask someone you trust where, what or who to go to for different stuff?

When making this type of decision do you really want to go into the electronic universe and take that kind of risk? Fair questions don't you think?

If you wish to make the argument that you can find local lenders that may not have the ethics you & I have I can accept and agree that may be true. But I will take my chances after someone I know and trust refers me to a professional locally than "boldly going where my credit information has never gone before".

You tell us how you put the loan together and how you council people and that's fine but it is not any different than anyone else. It seems you are trying to make the distinction that you do this different from everyone one else. It simply is not the case.

If you have read any of my previous comments in the past you will note I do not solicit business. I have been a "local" lender for 21 years and my clients continue to come back. Why? It must be the Starbucks!
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October 05 2007
Profile picture for Colorado Lender
kirk-(off topic) Have asked this before with no repsonse yet and you seem to be active right now so will ask you....do you know what the name of the website is where various originators post loan scenarios that they cant figure out and others offer responses on lenders that will do a program that will work for them? Thanks for any help
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October 05 2007
Profile picture for kirkwilliamsgroup
"48" "Most of the sales consultants input hidden fees in order to boost their commission. "

Now that is a very rich statement coming from a "major lender in the country"! Picture if you will a tale of two grocery stores. You want to buy a loaf of bread. One grocery store tells you what they will make on their loaf and the other grocery store is not required to tell you what they made on the loaf of bread. In both cases you pay the same price but the store that is not required to tell you how much they sold the loaf for points to the other store and says...."geez, look at how much they are making off that loaf of bread!" "How can they live with themselves??

The little scenario above was created by the Political Action Committee for all the major banks across America. Look for them in an article in your local newspaper soon!

Everyone deserves to earn an income fairly but don't even go there when it comes to this hidden fee crap. We disclose what we earn and that is what is so disingenuous about your comment. You, big bank do NOT. That is an age old sales tactic used by banks. Brokers could not stay in business if they were not competitive. In fact when I use to work for a bank, the big stink was our wholesale division, the division that brokers used to fund their loans, offered better pricing models than we could offer the customer walking into the branch....Hmmmm.

My point is at least if you are going to pick up on a topic, full disclosure is helpful. That is the honest thing to do.
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October 05 2007
Hi nic 7

Yes , mine is on the top.

Its about as REALISTIC as some guy coming on zillow out of the blue as a 'homeowner' , listing all these internet sites..... Thats not a FREE PLUG or anything. So fine.

So, if we want to play that free exposure game, ok.

www.daviehomefinance.com

This is the best site in the world. Honest.
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October 05 2007
Hi kirk.

The realtors association and bankers association have the public BRAINWASHED pretty good dont they?

They tend to IGNORE the BIGGEST BADASSES on the block.

The holy rolling 100% commission 'salesmen' REAL ESTATE AGENTS whom GOUGE more money off the seller than anyone involved in the transaction could ever hope to combined.

but the 'spin doctors' who control the media wanna talk about 'hidden fees' in the LOAN ?

They DONT want to talk about the BANKS trumped up interest rate as SRP ,or any of THEIR FEES?

Even so, the reators SUPER MONOPOLY on the MLS, and their 3 to 6% commission is by FAR the biggest RIPOFF to homeowners ever .

You are NEVER going to win a war of HIGH BRIBERY that the realtors association plays with politicians . Or banks.

Solution?

go get a banking licence, and simply join their scam.
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October 05 2007
Profile picture for Countrywide2008
nic7colo, I have read most of your post, you should be quiet. Everyone's situation is different. If a person chooses to refi or purchase using the internet, that's their choice, not your choice. People are extremely busy in todays world, alot of people are old and retire, some people are disabled. Who are you to choose or comment about how someone obtains a loan.
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October 07 2007
Profile picture for Colorado Lender
Vincent-dont tell me to be quiet bud...You should spend more of your time chasing down the borrowers that are on here just to ask a question and insisting on them contacting you right away!!! Like you can do anything different than any other originator on here......yeah right....
These boards are on here to discuss financing options and give people advice, its not a fertile ground for you to chase leads on.
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October 12 2007
Profile picture for ELender
Wow, this is getting interesting!
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October 12 2007
Im telling you guys right now that the best site in the world right now in my opinion is

www.daviehomefinance.com
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October 12 2007
Profile picture for Countrywide2008
I question your experience, you ask a lot of questions yourself for someone who claims to be a mortgage consultant. I also noticed your quite passionate about your statements if anyone challenges your knowledge which tells me that your quite immature. These boards are for disscussions, not cry babies.
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October 12 2007
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