Profile picture for ArtVandelay

Roundpoint Mortgage?

We were supposed to close a refinance with Roundpoint on 6/15, but have heard nothing of substance from them regarding underwriting since mid-May. Is this typical? Are they a legitimate company? The reviews on Zillow are entirely inconsistent with our experience. Thank you in advance for the feedback.
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July 13 2012 - Charlotte
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Profile picture for Go Huskers
Actually, what you describe is in fact consistent with the reviews here if you sort them in the right order. Look at them again and now see what you think. 
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July 13 2012
Huskers, I have noticed that as well, I wonder how they consistently maintain the Top Ranked Lender spot on the Leaderboard.    Quantity over Quality I suppose.
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July 13 2012
The review system became more of a joke than it already was once they allowed you to get reviews from anyone the you did business with in the apast.  Not that you even had to go to this extent but it would take minutes for a company of there size to reach out to their past client base for good reviews.
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July 13 2012
Not that you even had to go to this extent but it would take minutes for a company of there size to reach out to their past client base for good reviews. 
=========================
yep, when BofKC consolidated (rather than individual LO's) they went from 0 to 200 reviews in about 3 days; obviously from a mass mailout to past clients and/or prospects. (nothing against BofKC, just using as an example).

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July 13 2012
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Would NOT recommend working with this company.  They withdrew $448 from our personal checking account on January 1 for an escrow payment.  BUT, we don't escrow and never have.  I called Roundpoint on January 2.  They admitted their mistake.  It's April 5.  They still have not refunded our money.  I've placed over 12 phone calls.  Horrible customer service.  Different answers every time I call. 
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April 05 2013
 
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