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Rules for Reviews- Policy question

I am seeing people who appear to be brand new and only have done a handful of quotes show up with positive feedback. When I look at the feedback comments, I often do not see any link to a Zillow quote, and I do see an indication that the person leaving feedback has closed with the lender. This leads me to think one of two things; either outright fraud, or previous clients leaving honest comments about transactions done outside of the Zillow system.

 

Here is my question. Is it in accordance with your guidelines if I had fifty or so of my satisfied clients sign on and leave positive feedback? Or should only clients that have come through the Zillow system and can link to an actual quote or loan request be allowed to leave feedback?

 

Tom O'Leary

 

  • April 21 2008 - US
  • 5
    5Yes

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Answers (2)

Great question, Tom.

 

The Code of Conduct outlines that borrowers may only rate lenders they've contacted through Zillow Mortgage Marketplace.  If you encounter any questionable practices, please contact Zillow Customer Support by e-mail at mortgagesupport AT zillow.com so that we can quickly respond if necessary.

  • April 22 2008
  • 1Yes

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Reviews ??

 

 

 

The bottom one says he closed with lender, anyone else close a loan in the two weeks this has been up?

  • April 23 2008
  • 0Yes

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