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STICKY: Getting Errors While Searching?

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Drew Meyers, "Drew"

Seattle, WA

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If you are having problems while doing a search on Zillow, there are a few things you can do. For example, make sure you're using a browser we support: On Windows, these include Internet Explorer 5.5, 6.0, 7 and Firefox 1.5. On the Mac, we support Firefox 1.5, 2.0 and Safari 2 Public Beta. For those of you with Linux, Firefox 1.5 should work as well. Need more help? Look at our more comprehensive troubleshooting page - http://www.zillow.com/wikipages/Troubleshooting-Search-Errors-on-Zillow
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July 19 2007 - US
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babaloo837154

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keep getting "We're sorry. We encountered a problem, wait them refresh, etc" when I try to search for a comparable on a home. In the Find Homes box there is an address I typed in there a year ago that won't go away. It's like stuck and nothing else will replace the old search address.

I use MSN, Outlook, Internet Expl, and my email server is Incredimail.

Searching to find a home just will not function.

HELP!!!!

Vegas Al
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July 21 2007
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AnnK.

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Hi,
I've used Zillow for several days without a problem. However, for the past 12 hours, I've been getting :

"We're sorry. We encountered a problem, wait then refresh....." I refresh the screen, but nothing happens. I plug in different addresses, but nothing happens. I get the same message.

I've read the troubleshooting problems page and nothing seems to help.

Is Zillow broken?
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July 22 2007
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ehicks

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I have never had a problem searching Zillow, but since Friday I get the problem message (We're sorry. We encountered a problem, wait then refresh.....") from Zillow advising to refresh the page in a few minutes. We have had no system upgrades here and I don't understand why it is no longer working. I'm confident the problem isn't with the users; is Zillow having a system problem?
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July 23 2007
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CoRinnE_09

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babaloo837154 -
Annk -
ehicks -

Hi guys! Please try to do the following if you think you haven't done this yet:

If you are using Microsoft Explorer, please clear your cookies by clicking on Internet Options under Tools. Under the General tab, please click on ?Delete Cookies?, then Ok. You may also opt to delete the temporary files by clicking on ?Delete Files?, then Ok. Please close all browsers and open them again or restart your computer. This should enable you to access the site better.

If you are using Firefox, click on Tools, and then Options. Go to Privacy, Cookies, and then click on ?Clear Cookies Now?.
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July 24 2007
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mikeyoungblood

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So far I have only got the We're Sorry message and try to refresh and it never works. What is up?
Mike Y
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July 24 2007
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patrish216

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I cleared my cookies and STILL no map when I search!!!
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July 25 2007
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Diane Tuman, "dianetuman"

Seattle, WA

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Sorry about the continued problems you're experiencing. Please look at this page for more troubleshooting: http://www.zillow.com/wikipages/Troubleshooting-Search-Errors-on-Zillow

The page contains general tips that might help correct the problem as well as offering some unique snafus/solutions that our users have been running into (like using Yahoo Messenger).
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July 26 2007
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WindingRoad

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I read all the suggestions and EXITED OUT OF YAHOO MESSANGER and that worked. Try that.
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July 28 2007
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Drew Meyers, "Drew"

Seattle, WA

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Another thing to note - if you have Yahoo messenger, upgrade to the latest version and the site should work for you.

Click the "download now" button on this page - http://messenger.yahoo.com/webmessengerpromo.php
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July 28 2007
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ligg

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I keep on getting message of "Sorry, but we encounter a problem......"etc, WHY??????? Are you not having any records about my property????? Please reply. Thanks.
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July 30 2007
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gerald_sanders

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I was having same problems on my Windoze machine at work and follwed the zillow advice to delete temp files and machine crashed...just kidding. Actually it worked and am now getting zestimates as usual. Didn't want to delete cookies since they are useful for other sites.
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July 30 2007
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Jay Mamaril, "JeAr"

Makati City, Philippines

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ligg -

I'm sorry to hear about your inconvenience.

If you are getting error messages while trying to search for a home on the website, kindly click on this link for some tips: http://www.zillow.com/forum/site/ViewThread.htm?tid=443.

Hope this works! :)
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August 01 2007
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seyiodu

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I use explorer 7.0 and still having the same problem the same error message reported by the others. what is wrong with zillow? Have the big guys (the realtors) finally broken zilliow?
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August 02 2007
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Bryan V, "some_yahoo"

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For me it works in IE but not Firefox 2.0.0.6. Firefox is my main browser.
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August 07 2007
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jonmhays

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Zillow no longer works on my mac. I've been getting the, "Sorry, we encountered a problem performing this search..." message for the last few weeks! I've tried all of the suggestions (clearing cache & cookies), still no go with Firefox 1.5, Firefox 2, or Safari 3.
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August 12 2007
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ringos16

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After a successful search, minutes later I also got the "Sorry we encountered a problem" response and it hasn't worked since. Judging from the number of views on this topic I would conclude the problem lies with zillow and not the persons trying to do the search. The site has worked perfectly for me for many months and now I can't get any search results. Zillow needs to do some troubleshooting and fix the problem!
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August 13 2007
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trishalfele

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My unit address is not listed but the rest of my building is, what do I do?
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August 15 2007
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Silly4lilly

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Someone posted earlier that the problem likely lies with Zillow itself. I tend to agree! I've tried everything and nothing has eliminated this problem, which for me has been going on for months after several months of mapping properties perfectly!
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August 15 2007
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bagrimsley

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Someone from Zillow's development team needs to correct their run-time error with the java code they use.
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August 15 2007
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js55

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Does not work with Firefox 2.0.0.6, but works with IE7, which means someone didn t program this correctly. Please fix it.
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August 18 2007
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broncbilly

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ie6 on xp busted all day. Please fix.
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August 18 2007
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mreitter

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I too have been trying, ever since reading about Zillow in a featured story on AOL, but keep encountering the same errors. I've noticed from reading everyone's comments that after everyone is placing the blame on Zillow, the Zillow reps have stopped responding. Hmmm..... No defense? Perhaps Zillow really can't handle the load it wants?
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August 18 2007
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biggty

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LOL!! I must agree. Zillow has to be the problem because this many people can't be wrong.
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August 18 2007
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tlcracing

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zillow can you give us a zestamate on when you will have your site up and running again??????
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August 19 2007
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jennerik1997

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I am having the same issue. I have Firefox 2.0.0.1. Is that the issue?
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August 20 2007
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jennerik1997

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I already tried everything on the expanded help page too.
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August 20 2007
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Pete, "DISPHF"

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NONE OF THE SUGGESTED WORKAROUNDS WORKS FOR ME. I USED TO LIKE ZILLOW......TRY THESE.....

http://www.realestateabc.com/home-values/

http://www.homegain.com/cma/get_hv?ht=hp_hval_module/results.php&r=1

{Sorry Zillow, but you begged for it!}
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August 21 2007
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shyebug

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I have tried at least a hundred times to search for homes in my local area and it keeps popping up that there is trouble shooting the page its way annoying
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August 21 2007
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shyebug

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thanks pete
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August 21 2007
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yemnyc

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I had previously claimed my home but now when I try to search I get a message saying the home was not found. Is this due to the database being updated or were some homes permanently removed?
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August 24 2007

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