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I represented both sides in short sale.
As a buyer's agent I recommend to my client a good attorney experienced in short sales. I recommend using his/her service from the very beginning. IT IS ESSENTIAL IN SHOR SALE DEALS!
Lack of information in many cases isn't a buyer's agent fault. A buyer's agent can contact jut a seller's agent and his/her broker owner, who may don't have enough information as well.
Banks don't "talk' to RE agents. Banks "give" them directions about what need to be done and in what time frame. Banks "talk" to attorneys.
The person who ahs information about what is going on is the seller's attorney (if the seller has a good one). Your agent can contact the seller's attorney but I would be surprised if he will be successful. Attorneys are better communicating with attorneys.
This is what you need to do – hire a good attorney and he/she will keep you updated and push the deal to move forward. You will spend more money for attorney service than in regular deal but this is the price for cheaper price you pay for property you in short sale.
Regarding you question about the offer:
Bank has been informed about your offer; otherwise bank would not initiate the approval process.
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