Short sale with a realtor - the good, bad, and the ugly!

Profile picture for Carol D.
I was five months into a six month short sale listing.  Realtor claimed he was a "pro at short sales".  It's month five and still no BPO.  Five potential buyers walked because the process took too long or they sensed my realtor could not complete a short sale.  It's been a nightmare.   

Had a buyer very interested in purchasing.  He could only wait 3 weeks or he had to purchase another property.  I met w/my realtor &  explained this buyer could not walk.  One week later he walked.  Opted for a professional but firm conversation w/my realtor.  Indicated our arrangement isn't working.  Stated I would not be renewing my listing upon expiration.  Requested he release my listing early.  

Next day he called my lender and said he "fired me as a client".  Told the bank "there is no buyer" & to "cancel any and all documentation for a BPO".  Bank noted other slanderous, unprofessional comments (he told the bank I stole his for sale sign, then realized he never placed one in front of my house - and so much more).  

I found all this out when I called my lender to tell them I hired a new agent to take over my listing.  The client services rep shared all the comments with me.

I immediately called my prev realtor & his broker.  Requested we all talk.  Of course they are hiding but my ph call prompted the release of my listing.  What professional recourse do I have in this situation?  Should I contact the Dept of Real Estate to file a complaint?  This is simply unacceptable.  
  Flag content
Close
Report a Problem

Please enter a valid email address.

Close
Content flagged

We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

Close
We're Sorry
This service is temporarily unavailable. Please come back later and try again.
October 06 2009 - Phoenix

Replies (4)

Profile picture for jkonstant
While the bank has certainly taken it's time in doing things, they now have an opportunity to put blame elsewhere. Keep that in mind. You may have some real complaint with the Dept of Real Estate, however, the complaint will need to be specific. No sign is specific if your listing agreement called for one. Firing you is specific if in fact your contract has been violated by the agent/broker. If you requested early termination and it was granted, you may not have any recourse depending on the timeline between actual termination with you and the agent canceling all orders with the lender. In other words, what happened first. As for what your lender told you, that may be harder to prove without their cooperation.
  Flag content
Close
Report a Problem

Please enter a valid email address.

Close
Content flagged

We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

Close
We're Sorry
This service is temporarily unavailable. Please come back later and try again.
October 07 2009
Profile picture for AZRealEstateGirl
www.re.state.az.us Short sales can be very frustrating for the sellers, agents, and buyers. They are extremely long drawn-out processes, and this is important to know when listing. Many buyers are unaware of this as well. For example, your buyer who only had 3 weeks to wait has no chance of ever purchasing a short sale home, and he has no clue of this. 
These are some of the things your agent should have expressed to you when you listed. Instead he chose to lose his temper and act unprofessionally. I am not sure how seriously the AZ Department of Real Estate will handle your complaint, but you can visit their website to file one. You can also see if the agent has previous complaints filed.
A bigger issue though, might be the fact that the bank has shown no interest in actually letting you sell your home. I've found that when banks sit on short sale offers for 6+ months with no BPO's and no updates, they are probably well on their way to sending it to foreclosure. It is not in their best interest to get the home sold.
  Flag content
Close
Report a Problem

Please enter a valid email address.

Close
Content flagged

We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

Close
We're Sorry
This service is temporarily unavailable. Please come back later and try again.
October 07 2009
Carol
Really, a Real Estate agent cannot speak for any bank when it comes to the shot sale process.  I have two contracts that I have been waiting on since March for the bank to accept the short sale.  There is no set rule, no set time period - the only thing a real estate professional can do is submit the required documents the bank requests, and make sure your real estate agent follows up on the file every week.  Sometimes we real estae agents are on the phone waiting on hold for up to 3 hours trying to get an answer from a bank as to the status of a file.  As far as the realtor saying derogatory things to your loan servicer, I am sorry to hear that. I hope your new agent will assit you well and plese know not all agents are alike.  Good luck with the sale of your home
  Flag content
Close
Report a Problem

Please enter a valid email address.

Close
Content flagged

We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

Close
We're Sorry
This service is temporarily unavailable. Please come back later and try again.
October 07 2009
Profile picture for batang
Marlene Berrier,
So what happen if listing agreement expire while on shortsale process, and you dont want to extend the listing contract? And or if lender & seller wont agree (eg. deficiency), do the seller pay for the commission of the agent?
  Flag content
Close
Report a Problem

Please enter a valid email address.

Close
Content flagged

We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

Close
We're Sorry
This service is temporarily unavailable. Please come back later and try again.
October 17 2009
 
  • Be a Good Neighbor. Be respectful and on-topic. No spam or self-promotion! See our Good Neighbor Policy.

Have a question? Ask it here.

What's this?
Close

By starting a discussion, you can expect more of an interactive, back-and-forth experience where the conversation can go in many different directions.

Or start a discussion

E-mail successfully sent!Submission failed!

Related Discussions
Profile picture for Brad Bergamini
DiscussionShort Sale Processing Times
  • Last reply by Brad Bergamini
  • September 26 2011
Profile picture for Spirit Messingham
Discussion3739 W Oregon Ave
  • Last reply by Spirit Messingham
  • July 18 2011
Profile picture for Jeff Star
DiscussionHas anyone had success with a Move In Certified Pre-listing home inspection?
  • Last reply by Jeff Star
  • January 18 2010
Profile picture for SoCal_Engr
DiscussionA Short Sale Could Save You from Foreclosure!
  • Last reply by SoCal_Engr
  • November 10 2009
Profile picture for batang
DiscussionShort sale with a realtor - the good, bad, and the ugly!
  • Last reply by batang
  • October 17 2009
Be A Good Neighbor

Zillow® Advice depends on each member to keep it a safe, fun, and positive place. If you see abuse, flag it. More on our Good Neighbor Policy