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When showing buyers properties, I realize that in rural areas that showings can really eat up time and money via gas. I've come across a few buyers that hit their "limit" with an agent, and were told they could see no more properties without a retainer fee. I'm in more of a metro area, so setting a limit of 15 homes is something I don't think is acceptable.There is a lot on the market right now to choose from, and it can be hard for a buyer to make a decision. With buyers few and far between, I believe they should be treated with respect and patience.I find myself asking the question: Is this a matter of an indecisive buyer, or an incapable agent? Most of the time when I have dealt with a buyer more on the "picky" side, I've realized there was more I could have done in educating them to aide in making the best decision.Don't get me wrong, there are some people who just can't find the right home, but most of the time I think there is something we as agents can do better to help the decision making process of the buyers.Any thoughts? I'd love to hear from some buyer's agents on this one!
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SoCal, I like the comparison you've made there. Listening is such a very important skill in any profession, in IT not listening will result in a new system with cool features that the customer didn't want or care about but they get stuck with. not listening in real estate is even worse for the customer - getting stuck with a loan that isn't what you though you were getting or some feature or detail about a house and the only fix is to sell and what if you can't ....that's bad. while we would hope that in the non listening cases the customer would move on to a new pro it's still not a good experience for them to have to start over etc. Best to work toward always being a good listener."Customers don't care how much we know until they know how much we care" (have no idea who to credit for saying that originally) but if we don't listen then we can't know what to care about in the first place.
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