Profile picture for screenname2k

Unable to claim my home. No "Claim" option within the edit tab.

I'm unable to claim my home on Zillow.  I have logged in, navigated to the home page, clicked the Edit button but there is no "Claim" option with the edit dropdown as indicated there should be here:

http://www.zillow.com/wikipages/Claim-Your-Home/

Instead I just see "Report Problem With Home".  Screenshot below.   Please help!  I would like to post nicer pictures.  

10 Shady Lane, Larkspur CA 94939

  • January 24 2012 - Larkspur
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Answers (15)

Profile picture for wetdawgs
If you are unable to claim your home, it is because someone else has claimed it.  That may be a previous owner, someone else in your household, an agent who is getting ready to help you sell or many other possibilities.    As long as it isn't an agent helping you sell, to shake it loose so you can claim it, click on the "report problem with home" and you'll see an E-mail box with a drop down list at the top for choices.   In the drop down menu, the choice you are looking for is "incorrect owner claim". 


  • January 24 2012
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Profile picture for Sharon Lewis
Did you claim your home under 'My Zillow'? There is no 'agent' or Realtor listed on the house. Heres how to claim your home, in case you missed a step...
http://www.zillow.com/wikipages/Claim-Your-Home/ 
Pretty home by the way, love Larkspur area.
  • January 25 2012
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Profile picture for screenname2k
thanks folks. i selected "report problem with home" several weeks ago and still no luck. any other ideas?
  • March 29 2012
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Profile picture for wetdawgs
Hmmm,  I flagged the "report problem with listing"  for you with a link to this thread so hopefully customer service will stop by tomorrow.
  • March 29 2012
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Profile picture for screenname2k
thank you!!
  • March 29 2012
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Profile picture for Ice L.
  • Ice L.Zillow
  • 16487 contributions
screenname2k -

Thank you for posting.

Have you tried using another computer to access Zillow and claim ownership of your home?

Ice
Zillow Customer Support.
  • March 30 2012
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Profile picture for screenname2k
Hi Ice!  I am on another computer now and just see the "Report problem with listing" option.

Anything else I should try?

Regards,
Rob
  • March 30 2012
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  • Ice L.Zillow
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screenname2k -

Please click the word "Report problem with this home/listing". If you click on it, you should see more options and one of them is claim ownership.

Thank you for the response.

Ice
Zillow Customer Support
  • March 30 2012
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Profile picture for wetdawgs
Rob & Ice:

I don't know Rob and my computer is most certainly different with a different ISP. (I only know where Larkspur CA is from looking on a map).

I also looked and see "report problem with listing" even though the property is not listed for sale or rent and there is no link to a listing.  


  • March 30 2012
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Profile picture for wetdawgs
Ice:   The claim ownership option is not there.  These are Rob's options:



  • March 30 2012
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Profile picture for screenname2k
It's there now!  I just claimed it!  Thanks so much everybody.  Very excited to get some better pictures in there :)  I really appreciate all of the help.
  • March 30 2012
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Profile picture for wetdawgs
Yay!   Get rid of that one with the toilet seat up, first thing!  
  • March 30 2012
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Profile picture for Ice L.
  • Ice L.Zillow
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screenname2k -

Please go to your Favorite homes section then click on page 2.

Under the home in question, there should be a link to claim the home.



Ice
Zillow Customer Support
  • March 30 2012
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Profile picture for screenname2k
i'm all claimed thanks ice!  wetdawgs i'll post here when i have updated.  going to go ahead and remove the cover shot of trash cans as well :)
  • March 30 2012
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pics have been updated.  hooray!  thanks for the help everyone.
  • April 04 2012
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