WHO is behind the curtain here? Many FACTS about my home that are incorrect. How to correct?

Profile picture for spencer1
My home is located in the wrong place on the map.  You note that the home was sold in 2006 when it was financed...your representation of the price for which it sold is far lower than the value and this must have an impact on the perceived value today.  Why is there no customer service group to answer this question?  I have done my best to note these egregious errors and hoped someone at Zillow would read them and correct the obvious problems...but NOTHING has happened.  
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July 24 2011 - Town of Duxbury
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Answers (3)

Profile picture for sunnyview
Glad it helped get some things corrected! Thanks for posting to let me know that it worked out. All the best.
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July 24 2011
Profile picture for spencer1
Thank you. That was very helpful.  I was able to correct the problems.  
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July 24 2011
Profile picture for sunnyview
lol I do have curtains in my house, but I am not Zillow so all I can do it try to give you suggestions about what you can do to correct information from what I have seen.

If a past sales price is wrong, you can use the small gray flag next to the transaction to "flag" it and give Zillow the correct information. It takes them time to process the flags and verify, but they will remove/update incorrect past sales prices based on public record information.

Second, you can claim your home and move it's location on the map. You can claim your house and move the icon on the map to the correct location using the yellow "edit" pencil under the main house photo. If you house photo is wrong due to a bad street view or overhead shot, you can also upload the correct photo of your house.

The position on the map and the photo has no effect on the Zestimate from what I read, but I think that it is better to have your home page be as accurate as possible. You can also edit your home facts once you have claimed your house and that help accuracy too.

If you are having other issues or things you are looking to correct, please post the specifics and maybe I can help you find links or info that might be helpful.
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July 24 2011
 

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