Profile picture for user2846479

We paid for an add on Zillow and they will not honer it.

We advertised our home on Zillow under a special offer of one price till our home sold. Our home has not sold and they pulled our add. We have emailed them numerous times and they won't respond. We can't find a number to call customer service. How can we get Zillow to honer their advertised agreement?
  • April 23 2014 - US
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Answers (8)

Profile picture for Ice L.
  • Ice L.Zillow
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user2846479  -

Zillow does not charge a one-time fee to list your house for sale. I checked the posting history and it looks like you used Forsalebyowner.com. Have you contacted their department to check with them?

Thank you.

Ice
Zillow Customer Support
  • April 25 2014
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Profile picture for wetdawgs
Something is puzzling about your experience as Zillow was not charging in July 2013, so I flagged your ad so customer service can respond.  Is it possible you clicked through to owners.com?



  • April 23 2014
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Profile picture for user2846479
In July 2013 they charged my credit card for the add. We received an email in February this year saying they were stopping our add in March. And they did. We have been unable to get anymore response from them as to why. We have tried to relist it. The new listing never shows up.
  • April 23 2014
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Profile picture for wetdawgs
Zillow does not charge to advertise for sale on their site any more (that ended in 2012 or before if I remember properly), so your situation is puzzling.   You can list your home as a FSBO for free on Zillow. Instructions are in the Zillow help center.
  • April 23 2014
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Profile picture for user2846479
Thank you. Will do that!
  • April 23 2014
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Give Debra a call and see if she can help you find the right person to talk to:
Debra McDadeInside Sales Manager(206) 515-8260
  • April 23 2014
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Profile picture for user2846479
I don't know that it was special. They charge us a one time fee that we paid in 2013. Saying that for the fee we paid we could list with them till our property sold. 6 months later they put a notice on our add that it was no longer for sale. We have been unable to get them to respond to emails when we inquire why .
  • April 23 2014
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Profile picture for Outer Banks N C
I never heard of them charging for a listing to be placed here. Was it something special??
  • April 23 2014
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