What can I do if my realtor has been working against me in buying a home?

Profile picture for smiley1234
I am in the process of buying a hud home. I have ran into a few problems but decided I still want the home. The realtor I was using has been working to get me out of the deal even when I want to proceed. She even admits to it. I have emails to prove what I am saying. I have had to pay an extentsion because I passed my closing day. She has complained that she has had to meet people at the home to let them in even though I can't because I done have the key. This has been a horrible experience for me and then she resigns as my realtor. What can I do?
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June 05 2011 - Sand Springs
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Answers (12)

Best Answer
smiley1234,

As a Realtor and a broker, these types of stories are very concerning.  First and foremost, head to the office and speak to the broker and make it very clear your intentions to pursue this to the state's Commission of Real Estate or governing authority.  You will get the fastest action you have ever seen.  If not contact the state.  Good Luck!

Capt. Shawn
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June 05 2011
These are the kind of experiences that give agents a bad name.  I am sorry to hear this.  The only thing I can think of is that she is looking out for your best interests in her own weird way.  If that is not the case then...  yep go the Broker and if that does not help go to the state board.  Good Luck!
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July 12 2011
Profile picture for Shannon Myers
Hi smiley I am sorry you had to deal with this.  I know the realtor you speak of.  I do understand the issues you had.  Not to bash her, but I hope you were able to get through this deal with a happy ending.  Not every realtor is professional, they are human and some have no filter, not everyone will be the right fit for you.  In the future if you do not feel comfortable with the person helping you make this large decision than walk away.  I did it before I ever became a realtor, not everyone meshes.  I have had clients I would never let my kids meet because they have no filter so I understand :)  The best thing you can do is call her broker and give her a real review like on zillow, maybey it will help her see your side of the deal and hopefully she will change for her future clients.  Good Luck
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July 12 2011
Profile picture for MyaBerlyant
What a shame! If this agent is also on zillow - you should write a review so deter future clients from experiencing the same horrible service.
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June 10 2011
Call the broker/agents office and ask for her managing broker or th eowner.....best of luck...sorry to hear you were treated in this manner
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June 10 2011
Profile picture for Perfect Quarters
Sorry to hear your conflict. All agents are licensed by the state they work in. You can report them directly to the State agency that governs their license in that state.
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June 07 2011
Profile picture for MAvellaneda
There are ethical and professional rules that we as realtors have to follow.  The HUD porocess is a very unique one with very tight time constraints.  If your agent gets you out of the deal, your agent looses the commission and the time invested and leaves an unhappy customer.None  of these actions are good for your realtor.

Communication is frecuently the basis of most problems between agents and buyers and sellers. 

Realtors can also resign as the agent of a buyer or seller.  Definitely a trip to the broker's office should be your first step; and since your realtor resigned if the broker is what brokers should be: Concerned with this situation. The broker should clarify all concerns and take necessary action which will include assign you another broker, your contract is witht the broker not with the agent as agents/realtor represent the broker.

If you don't get satisfaction and action with the broker. the realtor's commission is there to hear the cases of consumers and ensure all rules and professionals standards are met and if not take action.

Good Luck. 
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June 05 2011
Profile picture for SoldBySpencer

I would agree with the other answers.  I would also add that you should find a Realtor that has worked with HUD's in the past.  Maybe you could speak with the managing broker of your previous Realtor and they can refer you to someone with this experience. Or, you can find a Broker at www.hudhomestore.com.  Additionally, if you feel  this broker has wronged you ethically, you can make a complaint with the Real Estate Commission and they will investigate from that point. 

I hope this was helpful.

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June 05 2011
Profile picture for wordsmth
Brian and Dan are offering good advice. Go to the agent's office. Speak to the agent's broker. Bring the e-mails and other evidence.

You say she's "resigned" as your Realtor. Then part of the problem is solved. Have the broker assign you a new agent.

You can also contact your local Board of Realtors; they have procedures to deal with members who aren't acting professionally. Finally, there's a state licensing agency that also has a complaint procedure. If you're not satisfied with the broker's response and (if you escalate it) the local Board's response, then take it to the state licensing agency.

Hope that helps.
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June 05 2011
Profile picture for the_country_hick
As mentioned below go to that real estate office. Ask to talk to the managing broker. Show then what you have as a complaint. Ask the broker for a different agent to complete the transaction. They should be able to help you out.
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June 05 2011
Thanks for your question "smiley1234" and hope to have you smiling again.  First, consult a real estate attorney for the best result.  I would contact the agent's broker for a sit down meeting and if that doesn't work, the local Realtor's Association.

Good luck, hope this helps.
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June 05 2011
Not 100% sure of what your asking, but if your in the middle of a transaction its best to sit down with your buyers agent and make clear your goals and intentions. Ask her why she is trying to cancel you out?
If she refuses to meet with you then you need to escalate to her broker.
Not sure why she is complaining, but a meeting may clear things up.

Communication is key, especially during a challenging transaction.

Good luck!



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June 05 2011
 

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