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What is the arbitration process like?

We have had to file an arbitration claim because of an incredibly unreasonable listing agent who has now lost us the chance to sell before next spring (long story). Basically though, we have proof-points of how she violated a few articles w/in the code of ethics and would love to better understand how the arbitration process works. At this point, we've filed our complaint, submitted our narrative and are waiting for next steps.
Thanks!
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October 01 2013 - US
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Answers (1)

Usually a hearing committee reviews the complaint and determines whether it has merit or not.  If they decide to hear the complaint you will be notified of the time and place.  You will receive an instruction packet to complete and return before the hearing.

It is held by a panel with a moderator.  both sides get to present their side and their evidence.  The panel may ask questions.  The panel will decide if there is enough cause to find the agent guilty of an ethical violation.

I would suggest that you copy all of your written correspondence which supports your case.  You will need to present concrete proof and the more you have the better.  If there were phone calls involved copy your phone bills so you know exactly the dates and times.

Make sure you prepare enough copies for all the panel members and the agent.  The agent may be represented by an attorney if they so choose.

It is handled very much like a court case but not quite so formal.  Hearsay while permissible will be considered but not relied upon.
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October 01 2013
 
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