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I am an agent looking for a personal residence. I have offered on 2 homes and have lost them both because the other agent doesn't return phone calls or emails. Both homes were unable to be shown but I wrote an offer anyway. I received confirmation of the offer but nothing else. Now home is sold to someone else.
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I would call their broker directly, be professional and polite and just ask what's the deal, explain your experience and ask him what he would like to do next; if anything. Brokers dont like these calls but it keeps them up to speed on their agents, remember agents are human and sometimes have personal issues going on that are more than they can handle and sometimes they too just need a little help.
Cathi,It seems that you are dealing with very unprofessional agents and in the future you will have to account for the way they do business. Like it or not it is their business and as long as they stay within the rules they can conduct their business as they wish. I know it can be frustrating but you did not loose 2 homes you never had them. In the future you will have to take what ever steps necessary to present your offer up to delivering the offer to the seller yourself when you have exhausted all other efforts to get your offer to the agent or his broker family or not. Just calling will not cut it. Email with read receipt, text to broker and agent, certified mail to broker and agent, mail to owner, go to agents home. You need to exauest all avenues. That is a lot of extra work and if it were me I would just not show his properties and let my buyers know that if it is going to be this hard just to get the offer in front of the seller the chances of completing the escrow and sale will be very small and or very difficult. Most buyers will move on the next home. Good Luck
You might want to try going to the office in person, if calls aren't going thru. Sometimes meeting the other agent face to face works.
The broker of both agents are related to each agent so I can't call the broker. My fault for using the term unethical, maybe I should have used the term unprofessional.
Thank you all for you advice.I've been in Real Estate for only 5 years so maybe this is the norm of the business.
It can be frustrating with agents that don't return calls, we all know of a few like that but appointments can nearly always be made with their office. You haven't explained if you contacted the office in addition to the agent or how long you tried-we are just assuming your efforts. When worse comes to worse with an agent that doesn't return calls, Show up at their office to request the appointment. As an agent its part of our job to overcome the obstacles presented by the unprofessionalism of others so that our client still get the best service, in this case, you were the client. I don't believe I would find it acceptable if my agent just told me they wouldn't return my calls, I would be asking my agent, what else did you do and if my agent wouldn't do more I would find another one that would because there are plenty of hungry agents out there waiting for a good client. I would strongly encourage you to look at this as a lesson learned...yes maybe they were unprofessional, but if you let that get in the way of your making a sale you're gonna have a long struggle ahead. We all have a responsibility to respond quickly but life happens to us. I know I've been out with the flu recently and didn't muster the energy to have someone else return my calls/emails until day 2 fortunately. The truth is that there are several agents out there that corner the market in their little niche and they don't work with buyers and don't respond quickly- if you don't follow through with their office you're the only one that is suffering- someone else that will do that will get the sale. I know my tone sounds negative- it's not meant to be. They haven't broken a rule, so while you can be upset, the most value in this experience is learning something from it so it doesn't hurt your future business. Good Luck to you.
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