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If it has been since November, chances are that rate expired, and if you did not receive a GFE, chances are they did not lock the rate. Be more active with the loan officer, be firm and demand he/she make progress with your file. Rates did get hammered a bit, but you should be able to get under 5% again depending on your situation.
Just because you submitted an application doesn't necessarily mean your rate is locked. Most lenders won't actually 'lock' your rate until the Underwriter has approved your file. I agree with Chris, as mortgage banker's we are required to make sure you know exactly when your rate is 'locked'. Check your GFE and note the first paragraph as to whether or not your rate is or isn't locked and if so for how long. If the GFE doesn't say so, you probably aren't locked. That said, I could be wrong. Since you said BofA emailed you your 'lock' then review that document. i'm not completely sure how BofA operates.
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