Profile picture for JMC2009

Where is the best place to complain about a loan agent?

I used a loan agent based in Palo Alto/Los Altos a while ago. During the process, I found out she was awful - lying, impatient with bad manner. I did 4 times re-fi with other 2 brokers before without any issue. Anyhow I put a bad review on yelp about her afterwards. Not so surprise, there are 2 or 3 bad reviews about her on Yelp already. Then I forgot about it and her. Surprisely I received an email from her recently, again with bad manner said she saw the yelp review, accused me to write bad review about her, and threatened to call my boss and tell that I am a liar. I shrugged off at first, but think again, she does have lots of our personal, financial and non-financial information, including our social security numbers, bank statements, birthday, tax and job info. If she utilizes them, does that against any law? How do I prevent it from happening? Where could I report about her? Now I googled her, she even had some kind of domestic violence record with local police.
  • December 04 2013 - Palo Alto
  • 0
    0Yes

  • Report a Problem

    Please enter a valid email address.

    Content flagged

    We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

    We're sorry. This service is temporarily unavailable. Please come back later and try again.

Be a Good Neighbor. Be respectful and on-topic. No spam or self-promotion! See our Good Neighbor Policy.

 
 

Answers (6)

If she contacts anyone using personal information that you gave her as part of your loan application, she can be found guilty of violating the Gramm Leach Bliley laws and many other privacy laws in most states.  The best thing to do is start with her manager, then her HR department.  If the matter is not settled to your liking, you could contact NMLS, but make absolutely certain that you consult an attorney before filing any formal complaints, as things you may have written in your review could be used against you. Good luck. I am sorry that this happened to you.
  • October 13
  • 0Yes

  • Report a Problem

    Please enter a valid email address.

    Content flagged

    We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

    We're sorry. This service is temporarily unavailable. Please come back later and try again.

If they have a NMLS number , go to the NMLS website and do a direct cimplaint since we mortgage professionals are regulated through this site now.
  • December 05 2013
  • 0Yes

  • Report a Problem

    Please enter a valid email address.

    Content flagged

    We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

    We're sorry. This service is temporarily unavailable. Please come back later and try again.

Profile picture for Brian GFL Capital
BBB.org
  • December 05 2013
  • 0Yes

  • Report a Problem

    Please enter a valid email address.

    Content flagged

    We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

    We're sorry. This service is temporarily unavailable. Please come back later and try again.

Profile picture for wetdawgs
Complain where it counts, the links provided by the other posters.

Be extremely cautious of posting on-line negative reviews as well as reporting her to higher authorities.   Make sure the reviews are absolutely factual.   "awful, impatient, with bad manner" are not facts.   Instead, share the facts or exact descriptions of behaviors that you used to come up with your conclusions.

  • December 05 2013
  • 0Yes

  • Report a Problem

    Please enter a valid email address.

    Content flagged

    We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

    We're sorry. This service is temporarily unavailable. Please come back later and try again.

  • December 05 2013
  • 0Yes

  • Report a Problem

    Please enter a valid email address.

    Content flagged

    We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

    We're sorry. This service is temporarily unavailable. Please come back later and try again.

You can report her to the Consumer Financial Protection Bureau.

http://www.consumerfinance.gov/complaint/

  • December 04 2013
  • 1Yes

  • Report a Problem

    Please enter a valid email address.

    Content flagged

    We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

    We're sorry. This service is temporarily unavailable. Please come back later and try again.