Close

See current mortgage rates on Zillow Mortgage Marketplace

Profile picture for JMC2009

Where is the best place to complain about a loan agent?

I used a loan agent based in Palo Alto/Los Altos a while ago. During the process, I found out she was awful - lying, impatient with bad manner. I did 4 times re-fi with other 2 brokers before without any issue. Anyhow I put a bad review on yelp about her afterwards. Not so surprise, there are 2 or 3 bad reviews about her on Yelp already. Then I forgot about it and her. Surprisely I received an email from her recently, again with bad manner said she saw the yelp review, accused me to write bad review about her, and threatened to call my boss and tell that I am a liar. I shrugged off at first, but think again, she does have lots of our personal, financial and non-financial information, including our social security numbers, bank statements, birthday, tax and job info. If she utilizes them, does that against any law? How do I prevent it from happening? Where could I report about her? Now I googled her, she even had some kind of domestic violence record with local police.
  Flag content
Close
Report a Problem

Please enter a valid email address.

Close
Content flagged

We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

Close
We're Sorry
This service is temporarily unavailable. Please come back later and try again.
December 04 2013 - Palo Alto
We think we've answered this question for you!
  • Be a Good Neighbor. Be respectful and on-topic. No spam or self-promotion! See our Good Neighbor Policy.
 
 

Answers (5)

If they have a NMLS number , go to the NMLS website and do a direct cimplaint since we mortgage professionals are regulated through this site now.
  Flag content
Close
Report a Problem

Please enter a valid email address.

Close
Content flagged

We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

Close
We're Sorry
This service is temporarily unavailable. Please come back later and try again.
December 05 2013
BBB.org
  Flag content
Close
Report a Problem

Please enter a valid email address.

Close
Content flagged

We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

Close
We're Sorry
This service is temporarily unavailable. Please come back later and try again.
December 05 2013
Profile picture for wetdawgs
Complain where it counts, the links provided by the other posters.

Be extremely cautious of posting on-line negative reviews as well as reporting her to higher authorities.   Make sure the reviews are absolutely factual.   "awful, impatient, with bad manner" are not facts.   Instead, share the facts or exact descriptions of behaviors that you used to come up with your conclusions.

  Flag content
Close
Report a Problem

Please enter a valid email address.

Close
Content flagged

We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

Close
We're Sorry
This service is temporarily unavailable. Please come back later and try again.
December 05 2013
  Flag content
Close
Report a Problem

Please enter a valid email address.

Close
Content flagged

We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

Close
We're Sorry
This service is temporarily unavailable. Please come back later and try again.
December 05 2013
You can report her to the Consumer Financial Protection Bureau.

http://www.consumerfinance.gov/complaint/

  Flag content
Close
Report a Problem

Please enter a valid email address.

Close
Content flagged

We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

Close
We're Sorry
This service is temporarily unavailable. Please come back later and try again.
December 04 2013
 
Related Questions
Where is the best place to complain about a loan agent?
Profile picture for Scott Frasetto
Latest answer by Scott Frasetto
December 05 2013 | 5 answers
  • Asked by JMC2009
  • In Refinance
  • December 04 2013
How is Citi offering these Jumbo rates?
Profile picture for housing_MD
Latest answer by housing_MD
March 03 2013 | 8 answers
  • Asked by housing_MD
  • In Refinance
  • March 01 2013
Should I do a cash-out refinance?
  • Asked by user6627804
  • In Refinance
  • November 14 2012
Does re-finance make sense in my case?
Profile picture for Vijayendra Singh
Latest answer by Vijayendra Singh
January 10 2009 | 6 answers
  • Asked by Vijayendra Singh
  • In Refinance
  • January 08 2009
Mortgage Rates
 
Be A Good Neighbor

Zillow Advice depends on each member to keep it a safe, fun, and positive place. If you see abuse, flag it. More on our Good Neighbor Policy.

Homes for Sale
  1. 1705 Morgan St, Mountain View, CA Home For Sale
    1705 Morgan St, Mountain View, CA 94043

     For Sale: $850,000

    • Beds: 3
    • Sqft: 1182
    • Baths: 2.0
    • Lot: 6175
  2. 263 Oakhurst Pl, Menlo Park, CA Home For Sale
    263 Oakhurst Pl, Menlo Park, CA 94025

     For Sale: $1,125,000

    • Beds: 2
    • Sqft: 1030
    • Baths: 1.0
    • Lot: 5662
  3. 256 Verbena Dr, East Palo Alto, CA Home For Sale
    256 Verbena Dr, East Palo Alto, CA 94303

     For Sale: $549,888

    • Beds: 3
    • Sqft: 1570
    • Baths: 1.0
    • Lot: 5662