Why aren't my reviews saving?

Profile picture for soldbyjason_
I have been told by several people that they wrote a review on Zillow for me and it is not saving. Is there a setting I need to change to make them save? This is making the site virtually useless to me if no one can review me as an agent. 
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December 13 2011 - Des Moines
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Answers (6)

Profile picture for Tug of War
Might wish to Learn more about this Criteria...
Email from Zillow to Agent

"A review was submitted for your Zillow profile indicating that you did not respond to the Reviewer's inquiry. Consumers who contact you through Zillow or otherwise have the opportunity to share their experience by submitting such a rating and review.

Since we realize that things outside your direct control could have contributed to this, and because we assume that you have every intention of following-up with leads, we are extending you a "Free Pass" and will not publish this review on your Zillow profile. Please note that this is a one-time courtesy and that you will not receive a "free pass" for similar reviews submitted for you in the future. We kindly ask that you follow-up with any and all leads that come your way, and that you ensure your Zillow profile is kept updated with your most current and reliable contact information."

If you're interested in knowing more

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December 13 2011
Profile picture for wetdawgs
Team Lynn Ohio writes "I don't know what the criteria are".

Here are two FAQs on the subject:
Agent Reviews and Ratings
Review Guidelines

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December 13 2011
Profile picture for NinaHarris
Make sure the buyer/seller is signing on with a user name and password.  I had this issue a few times.
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December 13 2011
There are still a few out there that have not been approved for my profile.  It's been more than just a couple days.  Not sure what the criteria is, but maybe they aren't getting approval?
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December 13 2011
Profile picture for soldbyjason_
Oh ok, that could be it. I will wait a few days. Thank you. 
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December 13 2011
Profile picture for wetdawgs
Reviews go through moderation before appearing associated with your account on Zillow.  They can take several business days (usually less than a week) to appear.   Have the reviewers received notice that their reviews were rejected?    They can open their accounts and check review status ("My Zillow" ---> Profile ----> reviews) if they aren't sure.
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December 13 2011
 

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