Why does Zillow ignore my flags?

Profile picture for besheer
My property at 1203 Taylor Street 78702 is not for sale and has not been for a year. The listing agent claiming the property on Zillow doesn't appear to be a legitimate company and is not answering their phone. The idea that as a home owner I should have to go track down a spammer to to get them to remove a listing from Zillow is absurd. Especially given that public records, which Zillow obviously has access to, clearly have me listed as the legal owner of the property.

I have also flagged the listing no less than 20 times over a period of two months and Zillow has not sent one acknowledgement or confirmation of receipt. This is extremely unprofessional and to a certain extent juvenile. Stop being lazy and fix my listing.
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September 14 2010 - US
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Answers (12)

Profile picture for Ice L.
Hi esheer -

I do apologize for the inconvenience.

I am contacting the feed provider now as am writing this. I will post another comment once they have updated the feed that is sending this listing on Zillow.

Thank you for your patience.
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October 13 2010
Profile picture for sunnyview
I hate scam listing companies. Zillow can get the feed fixed and if the company is a scam, they can shut off their feed. I have flagged your question hoping that someone from Zillow will be able to help get it removed permanently.

As an owner, you should have the right to have you house NOT listed for sale. Hope the flag helps.
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October 13 2010
Profile picture for besheer
Thanks for removing it, but because of the feed, it was back in a few days. The listing agent is some sort of scam company that doesn't answer their phones. If you remove it and I list it for sale, would the feed still override that? I think it's ridiculous that a feed would list someone's house for sale. I can't imagine that there's no solution to this.
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October 13 2010
Profile picture for Rich Fine

Kudos to the rep for telling you where the listing is coming from on the autofeed.  Many agents, myself included, likely do not know all of the details on the feeds leading in to Zillow.  I had one listing that was on here multiple times.  Best of luck with getting it offline everywhere...if it's here, it's elsewhere apparently.

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September 16 2010
Profile picture for broker_GRI
Okay Martin, nice to *meet* you :-)
I wish we had a reaper with your dedication!
Sorry for all the whining over the years (sort of:-)
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September 16 2010
Profile picture for Martin
broker_GRI,

We have a customer service team that is dedicated to solving customer issues, but a lot of us from the product team scan through the forums to check the pulse of the site and what problems or ideas are discussed here.  

Also some of us have problems distinguishing work from a hobby... :)
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September 14 2010
Profile picture for broker_GRI
Jeeze Martin, How late do you work?  That's dedication.
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September 14 2010
Profile picture for Martin
esheer,

I removed the listing from Zillow.  This listing came to us from a feed provider that still considers this listing active and is distributing it to various real estate sites.  The listing agent that you purchased your home from must have forgotten to remove it.

Here is the link to the original, you might want to check there to ensure your home is not listed on other real estate sites.  I will pass it on to our feed team as well to raise this issue with the feed provider.


Feed provider: http://vlshomes.com/
http://www.austinquickfind.com/homepage.htm?in_listing=5606318&ref=Zillow
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September 14 2010
About 200 employees for about 12.5 million users during a month, managing about 160 million web pages.  Even more if you count all the JPG photo pages.

Even if one uses the "report a problem" and a Zillow person removes the listing from Zillow, if the AutoFeed from another site is still there, it comes right back at the next AutoFeed polling (essentially every night).

They usually correct the issue without sending any notification, unless you ask for notification in the report.
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September 14 2010
Profile picture for wetdawgs
I get the impression that Zillow is running on a very very lean staff, so doesn't respond to the bulk of the flags.

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September 14 2010
Profile picture for Mills Realty
I was in a forum the other day with a person from Zillow and they are trying to address these types of problems.  I'm sure they will get this rectified.
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September 14 2010
Profile picture for rockinblu
I flagged your thread. Lets see if they check it out, and do something this time. Good luck.
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September 14 2010
 

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