Profile picture for cemoryc

Why does Zillow refuse to get its zestimate right when factual information proves it wrong?

With regard to 617 Cresthill Ave., N.E., Atlanta, Zillow was presented with the facts regarding its incorrect Zestimate, but still does not get it right. The official, professional appraisal of the property - based on 9 SOLD comps in the immediate vicinity AND primest of locations PLUS quality of improvements - is a conservative 580,000 by a highly reputable, conservative-oriented appraisal firm. If you will e-mail me an address, I will fax you or mail you a copy of the appraisal. PLEASE get it right or remove it inasmuch as you are doing us more harm than good. Thank you. Charles Cunningham, charlesflo@comcast.net 
  • May 24 2011 - Atlanta
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Answers (8)

It does not matter what Zillow Zestimates, the bottom line is that your REALTOR® should be able to provide you with a range of value by looking at the comparable properties sold and active within 1 mile of your home.. The most important opinon of value, of course, is going to come from the bank appraiser.  You did the right thing by hiring an appraiser. Remember  Zillow takes all sales in your town into consideration to determine the Zestimate, and does not look at the neighborhood and does not adjust for condition, ammenities and foreclosure activity, which appraisers and REALTORS do. .  Pricing a home in today's market is local by neighborhood and not city.   Zillow is a good guide but is not the Real Estate Gospel.  If you are not working with a REALTOR® you should hire someone. 
Best of Luck....

  • July 22 2011
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Profile picture for 5269Wynterhall
We are having a similar experience with Zillow's bad data in our neighborhood.  Homes that have sold in our subdivision do not even exist in Zillow's database (e.g. physical address, nevermind sales price). These are homes that existed one month ago on Zillow that now have vanished - indicating bad data.  Meanwhile Zestimates are marked lower as sales comps have moved up. Garbage data in - garbage, generic analysis out.  I am very surprised lawyers are not picking up on this yet...
  • July 07 2011
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I belief that your appraiser is correct and your listing price is close to the market value, your buyers are going to see that (how much is your property worth), like Wetdawgs said, if you just correct the incorrect details then your Zestimate will be changed in a few weeks, wish you luck.
http://homesand.net/QuickComps.aspx?617+Cresthill+Ave+NE+Atlanta+GA&citystatezip=30306?Map=1?AllComps=True
  • May 25 2011
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Profile picture for sunnyview
This house has been for sale on Zillow since 2008 here. For most of that time, your Zestimate was higher than you asking price. It still did not sell.

If your house is not selling after 2 years+, I think that you might was to reevaluate your price. Just a thought.
  • May 25 2011
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And by the way, if it really has 3 full baths, why are the photos only showing one 3/4 bath?
  • May 25 2011
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One acre lot?  You've got to be kidding!  Your agent could lose their license for such false advertising.

Yes, we can see there was a recent addition, and some recent remodel.  Zillow uses the last sold price/date and the tax assessed value as two of the 9 variables in the estimating.  Those don't get changed sufficiently to compensate for any value changes from additions and remodels.

I can't tell from the photos if it was built in 1921 or 1935.  But if the county records are wrong, you need to use the "report a problem" so that the data provider company will double check those records.  And if the county has the wrong year built, you need to have them check their records to get it corrected.  Similarly, if you did an addition and got a permit, the county records should have been updated, which would have eventually affected what shows on Zillow and Zillow's estimate calculations.

BUT, the property has been listed off and on since 4/5/08 for about $450k, without it selling.  And the market bubble is still "declining".  And it is buyers that determine what they are willing to pay for something; not any estimating site nor appraisal nor CMA.


  • May 24 2011
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Profile picture for wetdawgs
Two days ago the facts were edited on a home, perhaps 617 Cresthill.  When facts are changed that may affect the Zestimate, it takes several weeks to several months to see a change in the Zestimate. 

Zestimates are not appraisals, but you can give the appraisal value in the comment section.
  • May 24 2011
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I do not know if Zillow will respond to your request via email so you might try calling them.  Here is a number you can call, I do not think she handles requests like this but she can probably get you to the right person  206 515 8296.  Good luck!

  • May 24 2011
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