Why doesn't Zillow.com have an instant messenger built into their website?

If I get a contact lead, and Zillow.com had an instant messenger I could immediately contact the lead. It could pop up in front of the potential lead and have a picture and your name included. So many times when I send an email am I worried it got put into their spam folder or that they gave me the wrong email address. Tell me what you think please.
  • September 17 2012 - US
  • 0

  • Report a Problem

    Please enter a valid email address.

    Content flagged

    We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

    We're sorry. This service is temporarily unavailable. Please come back later and try again.

Be a Good Neighbor. Be respectful and on-topic. No spam or self-promotion! See our Good Neighbor Policy.