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If your agent is not responding in a satisfactory and reasonable way to your concerns, then yes you can call the listing agent. You should be prepared to find out the listing agent unwilling or unable to provide any more satisfaction.As an agent in Virginia living in Florida, we bought a short sale that took 5 months from contract to settlement. Our agent could not always satisfy my concerns as she could not properly convey my thoughts. I spoke with the listing agent several times. Each time time it became less awkward for the agent. You should however be prepared with real questions seeking information and facts while leaving emotions on sideline. In our case it was very different as I could speak the language of real estate. I also advised my agent about each of those discussions both beforehand and afterward. You might consider preparing your list of questions and concerns and scheduling a time to meet with your agent for a conference call or sit down with the listing agent.
I've seen short sales take up to a year for the bank to respond... unless the listing agent has a contact with the lender's loss mitigation department he shouldn't be able to guarantee when the bank will respond. This is something your agent should be handling though – if the listing agent said there will be a response in 4 weeks then your agent needs to contact the listing agent in 4 weeks for an update.
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